EITM at CA

Improving alignment between business and IT is high on most CIOs' to-do lists. But at CA it is more than that: it is a critical part of the company's turnaround plan, following its well-publicised accounting problems.

By Stephen Pritchard at CA World, Las Vegas, 27 Apr 2007 at 10:50

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CA has found, too, that bottom-line IT costs have risen, as a direct result of the company's efforts to drive top-line growth in the business. Acquisitions, for example, have brought with them more legacy applications, hardware and people. The central IT department is quick to wind down legacy mainframes, for example. And Hansen says there is little point in taking on additional hardware. "We do try to absorb the people, however," he says.

And EITM is a key tool to support the quick integration of acquired businesses, as well as for setting up new operations. "It can take time to move business processes on to SAP or to take over legacy systems, but for something like email we can integrate an acquisition in two or three days," explains Hansen. "We outsource activities, not people, and integral to that is providing EITM training to everyone in IT."

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