BT and Xansa team up for £128 million BPO deal

Communications giant BT has decided to extend its relationship with Xansa for a further six years in a deal worth £128 million that blends both onshore and offshore outsourcing resources in the UK and India.

The business process outsourcing (BPO) contract will see Xansa continue to manage a number of BT's key internal financial systems, including those responsible for transaction processing, ledger and payroll services, in addition to helping to reduce costs and increase efficiency.

The renewed contract builds on a 20-year history between the two companies.

"Xansa has worked with BT for many years. Not only does its outsourcing service provide us with transaction process expertise, but the company has an in-depth understanding of our business and is committed to helping us deliver our key outcomes," said Andrew Kemp, group director of reporting, planning and analysis at BT.

"Xansa will deliver an efficient and cost-effective service, with the flexibility to achieve business change through investment in governance and service management. We are therefore pleased to be extending our relationship with Xansa for a further six years."

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