Three-quarters of IT managers have infrastructure blindspot

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Over three-quarters of IT managers do not have a reliable view of their IT infrastructure, according to a new survey.

The study, conducted on storage company EMC on 240 IT managers across Europe found that 78 per cent of respondents did not have an integrated dashboard view of their IT infrastructure. The company said that IT managers were left with analysing root-cause faults manually across their network and application domains, a significant drain on staff productivity.

The research found that 34 per cent of respondents believed their IT system management was running on a proactive level and 31 per cent said they still needed to conduct manual analysis of where IT problems originated, despite that they received "too many" warning alarms.

Chris Gahagan, senior vice president of Resource Management Software EMC said that the lack of visibility into the core IT infrastructure posed significant risks to data centre consolidation or migration projects.

"Companies are faced with the manual and time-consuming task of building a reliable picture of their information infrastructure," said Gahagan. "IT departments that are unable to relate applications to the underlying IT infrastructure struggle to guarantee SLAs (Service Level Agreements) to their customers and analyse root cause problems in relation to the business."

The study also discovered that while 66 per cent of IT managers ran their departments based on ITIL (IT Infrastructure Library) guidelines, only five per cent believed IT is a strategic part of their business plan.

Suhela Dighe, marketing director of Resource Management Software at EMC said that implementing ITIL is a "very long, yet valuable journey".

"It seems that most companies surveyed are still in the first stages, as only five percent feel IT is a strategic part of their business," she said. "These results show that more than half of the surveyed managers do not have information on what applications are actively being used, or how they are related to one other and the underlying infrastructure."

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