Aberdeen mobilises building services

Aberdeen City Council/a> has signed a £650,000 deal to deploy new mobile and information management systems to improve productivity and efficiency of its building services department.

The chosen vendor, Consilium Technologies will provide its TotalRepair information system to 100 concurrent users in the back office and its TotalMobile technology will enable 150 of the 300-plus, field-based operatives to receive and complete job information on the move, using Windows Mobile-enabled devices.

The core system roll out is due to begin in November and the mobile technology roll out will start early next year with a phased implementation.

It will provide a quicker and more reliable all-round service based on tenant appointments, creating more efficient working processes so staff can complete additional jobs on a daily basis and reduce their travel time as well as paper usage and data entry.

The implementation will also assist the Council in tracking performance against specific government targets and provide a more effective means of reporting back to the Council's property management function.

Small said: "The real-time nature of the system gives us the flexibility to schedule appointments dynamically enabling us, for example, to advise that an operative is on route and so increase customer satisfaction. The whole system will also deliver better productivity and reporting capabilities as well as help us reduce our carbon footprint by reducing the number of times an operative has to come into the depot, for example."

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