Public Sector Roundup: NHS Trust gets techie

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Dorset County Council pens three-year deal with Steria

Steria has been enlisted to provide business analysis and consultancy to Dorset County Council in order to improve ‘Dorset Direct’, its customer contact centre.

The deal with Steria will result in more enquiries being resolved on first point of contact, so that council staff can focus on core activities. The Council also believes that net efficiency will experience a gain of more than £1.7 million per annum.

The Council’s original contact centre, which was implemented by Steria last year, will be extended to bring business processes from all Council directorates into a single contact centre.

Head of communications and customer care at Dorset County Council Sue Hyde said: “This contact centre is an important part of our Council’s business transformation programme which will renovate front-line services and deliver efficiencies throughout the entire organisation.”

Department for Transport offers Sapphire security contract

Security consultancy firm Sapphire has been awarded a network security contract by the Department for Transport (DfT).

The deal will ensure that the DfT’s financial management database is adequately protected.

Sapphire has verified that the COINS solution from systems provider, Information Edge, is fully secure and meets the government’s secure intranet accreditation standards.

Sapphire was commissioned to carry out this brief by the DfT’s IT solutions partner Computacenter. It had been given 10 days to carry out the project but completed it within six – which has led to further partnerships between the two groups, according to system accounted for the DfT Weng Lam.

“Sapphire’s experience and expertise in this area enabled it to complete the project well ahead of schedule. Since then we have commissioned it to carry out five days penetration testing in another DfT division,” said Lam.

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