How to Set up Remote Admin using Netviewer
3
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Show and watch
When the user joins the Netviewer connection, they’ll see your screen. That’s good psychology because they won’t feel the need to tidy up their system before they connect. You can switch that so you see their system straight away, or you can invite them to click Show on the control panel, which displays their screen. They have to be in Show mode to let you take remote control or transfer files, again once they give permission, and they get the option to choose which windows to show you before they connect. Again, by default any new apps they open will be visible to you because they’re probably opening them to show you a problem.
Letting them retain some control in the session will make your job easier because they will stay calmer and more able to explain the problem if they don’t feel they need to worry about you accidentally closing the document they’re working on.
Letting them retain some control in the session will make your job easier because they will stay calmer and more able to explain the problem if they don’t feel they need to worry about you accidentally closing the document they’re working on.
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