Technology is increasingly a major part of all businesses, and it's especially important for retail.
Having the right tech at point of sale can speed up transactions, while CRM systems can help figure out what customers really, really want from their favourite shops.
As well as a cheatsheet on CRM which has many different meanings depending on who you ask - we also take a quick look at some of the most interesting technologies in retail today.
If you're looking to see what the rest of the retail world is up to, we've got a case study on New Look's retail expansion plans, and we spoke to global giant Tesco about its security processes.
Retail news round-up
British retailers can learn lessons from US identity hack
Researchers look to retail to predict security threats
New GM cars to be auctioned on eBay
Online retail sales growth to dip in late 2009
Brits want e-retailers to be responsible for security
E-commerce sales growth slowing
Microsoft to hit the high street with stores
Internet users have trust issues about shopping online
Photos: Lenovo's 3D virtual retail gaming engine
Gartner: CDs are dead, long live downloads
Pret to roll out contactless payments
Shopping centre unveils major IP investment
Ryman tackles loss with stock audit software
