Satio patch out but Carphone still not selling

gallery

Sony Ericsson has responded to the frustration of its customers by releasing a free patch to fix the problems with its Satio handset.

But it hasn’t tempted shops into to selling the device again.

Just last week, Carphone Warehouse embarrassingly pulled the Satio after an abnormally high number of customers returned the devices to store, claiming it froze when trying to multi-task with applications.

Although the store admitted it wasn’t unheard of for new phones to have problems in their software, a statement from the company said: “We want customers to have complete confidence and satisfaction in the handsets they buy from us, which is why we have temporarily withdrawn the Satio from sale.”

The new firmware version – R1CA037 – is now available to download from Sony Ericsson’s website yet when IT PRO spoke to Carphone Warehouse it said it had "nothing further to add" and was "waiting for Sony Ericsson to fix the probelm [before it started reselling]."

At present, if you try and select a tariff or pay-as-you-go Satio handset on the Carphone Warehouse's site, you're greeted with a message that says:" There are currently no available deals matching your selection."

We contacted Sony Ericsson to get more information on the patch and find out its success rate but the company hadn’t responded at the time of publication.

Email to a friend

Print this page