Draytek VigorIPPBX 2820 review

We review the Draytek VigorIPPBX 2820 to see if its combined router and IP PBX capabilities make life easier than buying two separate products.

5
Price: 
£370
ex. VAT
Verdict: 
This device's IP PBX feature set is ideal for a small office. Although it's not as powerful or flexible as advanced dedicated IP PBX systems, it's incredibly simple to set up and did everything we asked of it. Call quality was excellent and we had no problem using it with our usual VoIP phones and softphones. The Vigor's capabilities as a router are as simple and effective as its IP PBX features. There's remarkably little on market to compare it to, as this is the first device we've seen from a major manufacturer to combine a router with an IP PBX. At around £370, it costs a little over twice as much as Draytek's standard Vigor 2820 router. Although it may be possible to buy a similarly specified dedicated IP PBX appliance and a separate router for a little less, configuration will certainly not be as simple as it has proved to be with the VigorIPPBX.

VoIP telephony is a convenient and inexpensive way to provide your business with multiple phone lines, but rolling services of this sort out to an entire office typically requires IP PBX call routing hardware and software that is often expensive to buy, complex to configure, or both.

Draytek's VigorIPPBX 2820 is a combined router and IP PBX, which means that a single piece of equipment can handle your telephony system as well as your computer network and WAN connection.

The device has a USB port, Ethernet WAN, ADSL, four Ethernet LAN ports (three 10/100 and one 10/100/1000), two ISDN ports and analogue phone in and out ports. The current firmware allows you to make and receive called using the analogue line, and use it as a failover if power is cut, but the analogue line can't be configured for used as an IP extension - Draytek promises an update to correct this in the near future. The single Gigabit LAN port means that you'll need to invest in a Gigabit switch if you wish to connect multiple machines to a high-speed local network.

Configuration is remarkably simple, thanks to a clean, easy-to-use web interface with a handy quick setup wizard. The wizard prompts you to first set your router's password before selecting your WAN interface. You can choose between WAN1, associated with the router's ADSL port, or WAN2, which can be configured to use either an Ethernet connection or a mobile broadband link via the USB port. If you're using multiple connections, it's a good idea to give them a display name at this point to make it easier to distinguish between them during later configuration.

After saving your settings, any additional configuration is done via the VigorIPPBX 's comprehensive settings screens. These are arranged clearly, although notes on the features and their usage aren't included in the interface itself. You can have two simultaneous WAN connections, which can be configured as either one active connection with a failover to take over if it goes down or as a pair of simultaneous connections for improved throughput. Unfortunately, WAN1 is permanently associated with the ADSL port, so you can't use an Ethernet connection with a 3G failover, as both can only be set up on WAN2.

Specifications: 

Physical Interfaces:

LAN Ports (Switch)

1x Gigabit Ethernet (1000Mb/s) Ports

3x Megabit (100Mb/s) Ports

ADSL Port (RJ11)

Secondary WAN Port : 10/100 Ethernet for load balance and WAN failover

USB Port for 3G Cellular Modem or Printer

VoIP Ports:

1 Analogue Telephone Port

1 Analogue Line Port

2 ISDN S0 Busses (One fixed NT, one switchable NT/TE). 2 B-Channels Total.

IP PBX Features:

Up to 50 Extension profiles (user/phone accounts)

Up to 30 simultaneous registered extensions - local or remote

Up to 20 simultaneous calls

Registration and authentication

BLF (Busy-lamp Field)

Hunting Group

IVR (Interactive Voice Menus for callers)

Calendar

Dial Plan (Phone Book)

Digit Map (Configurable dialling rules)

Session Monitor

Call Detail Records

DID

Extension privileges assign

PIN code control

Call barring & calling routing

In/Outbound call through ISDN-TE interface

User-defined prompts

Automated attendant

Voicemail for each extension

Voice message to email

MWI (Message Waiting Indicator)

Music on Hold

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