Google + Business?

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ANALYSIS: Social networking seems to have infiltrated every aspect of our lives. From browsing at home on a laptop or tablet, to updates on our smartphones – even a sneaky look in the office – we are addicted to the likes of Facebook and Twitter.

Something has historically been missing from this line-up. An offering from Google, arguably the biggest internet company in the world.

That all changed last week. After failures in the shape of Buzz and Wave, Google took the wraps off its social network called Google+.

Mark Zuckerberg has already signed up.

Fun perhaps, but is there a business case for the new kid on the block or is it just for out of hours?

Users first, business next

It is only fair to say Google has made no claim that Google+ at launch is perfect for the corporate world. But surely it would be a missed opportunity not to utilise the network for enterprise use at some point in the future?

“We’re starting Google+ by looking at ways to improve sharing and communication between users, but we’re working quickly to provide a way for businesses to engage with their customers as well,” a spokesperson told IT Pro.

“Profiles are now limited to individuals, not businesses at this time. But stay tuned. In the meantime, businesses can begin being involved in Google+ by adding a +1 button to their site.”

That’s just one feature to kick start the business case for Google+. What are the other existing features though and could they be utilised by firms big and small?

Mobile masters

Smartphones have become a common way of accessing all social networks, be it through specialised apps or just on the device’s browser.

Google has taken things to the next level with its own application. Yes, it performs in much the same way as others, showing you your profile, news streams and so on, but with a feature called Instant Upload, there is an added dimension.

We have all seen businesses make mistakes by not thinking before tweeting. However, this feature allows you to upload content to the cloud and, when you return to your desktop, it is there waiting for you on Google+ to either post or discard.

Undoubtedly this feature could prevent policy breaking and a PR disaster. What's more, early feedback suggests it works quite speedily too.

Hanging out with the colleagues?

There is no doubt a ‘Hangout’ has purely consumer connotations, but the idea behind it is not absurd for businesses.

Google+ users can have a group video chat, using Google Voice and Google Video, when they see everyone online – a.k.a Hangout.

Video conferencing seems to finally be picking up pace in the corporate world, but think of the possibilities of having ‘hangouts’ with your customers. It could allow a company to reach out and be personable to users, rather than just limited to within your internal network.

Unfortunately for Google, Facebook is rumoured to be integrating Skype into its service later this week as a blow to Google’s efforts. There is no denying Skype is more well known than Google Voice and one must feel a little sorry to have Microsoft and Facebook ganging up on the firm, but it will just need to bring its offering up to scratch to compete.

Going round in circles

The problem with the leaders in social networking is it feels a bit like you share all or nothing. Take Twitter. Yes, you can make your profile private, but when you want to make a song and dance about something, you can only tell limited friends.

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