By Dave Adamson in Reader
Posted in Uncategorized on November 14, 2009 at 8:10 pm
Sooooo, if you’re lucky enough to own an n97, Nokia’s latest flagship N series phone, you can’t have helped but notice that Nokia have released the much anticipated v20 firm which, hopefully, will lead to many of the issues that have plagued the phone being resolved.
If you’re on Vodafone, you’ll probably notice that the firmware isn’t yet available on the Nokia Software Update (NSU.)
If you’re a user of the Vodafone eforums (or many n97 forums), you’ve probably read many a post about this.
Now, there appears to be two sides to the argument here:
1 - Some users want Vodafone to announce a release date or month for the release.
2 - Vodafone don’t know (or won’t commit to) a release date and won’t even take a wild stab at the dark at one.
Thus, we’ve got disgruntled n97 users claiming that Vodafone don’t care about their customers and we’ve got Vodafone trying to point out that they aren’t commiting to a release date as they never commit to release dates until the release is closer to… release.
So, who is in the right?
Surely, it’s wiser for Vodafone, who have acknowledge the existence of an update, to not commit until closer to a release date than for them to say “November 29th” and then miss it, or “December” and then miss it and cop even more flack.
But, do the end users deserve better? Should they expect faster turn around on firmware releases? Should comms companies stop customising their firmware, or is it a necessary evil?
Rated: 20% (2 votes)
Loading ...Comment by Cormac Kernan - November 15, 2009 on 4:55 pm
I am with Three and I have the same issue, as I believe customers of all UK networks have and we seem to be the last in the world to receive these updates. This is not a trivial update as there are many issues with the N97 which I have had since July. The phone has so much potential but has to date been let down by second rate firmware - when will the phone networks realise that they should not punish some of their highest paying customers?
Comment by PjhN - November 15, 2009 on 9:44 pm
The N97 is a flagship mobile, it’s ridiculous that they won’t commit to a date for a major update. Rather than forgiving them as they may “cop even more flack” for missing a deadline, maybe they ought to put more effort into meeting it! The kinetic scrolling is pretty and all, but it’s the bugfixes we really want it for. If Vodafone can’t keep up with Nokia’s firmware releases, then they should stop using branded software and JUST use the nokia default. Problem solved.
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