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Joined up thinking

By Dave F in Reader

Posted in the company, e-commerce on June 11, 2009 at 10:40 am

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As you may know I am a teleworker, working for a large company that (amongst other things) manufactures printers and ink cartridges. Interesting then that I have been trying to get some ink for my printer since April.

Having flogged my way through the seemingly deliberately obfusticated order process I still haven’t received any - possibly because it is impossible to reset my delivery default address from the office they closed.

I have had yet another go at ordering ink but have now been told consumables are no longer available to order “… that overall there should be almost no need for users to order consumables” because everyone should be using their local office printer. Hmmm, 4-6 hour round trip to pick up my hardcopy. That wouldn’t be so bad but we all know the first draft has the margins wrong, or the font, or …

Maybe the department that was so keen to save money closing my office should talk to the department that is so keen to save money by getting rid of personal printers. Sadly enough I think it is the same department.

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