By Mark Tennent in Reader
Posted in Leopard on October 29, 2007 at 8:31 am
As I write this, that Trucking Never Turns-up courier company have less than 15 minutes remaining before they break their delivery promise for the third time in a row.
Friday, Leopard delivery day, TNT’s tracker said our delivery was on the van heading our way. By 16.30 it hadn’t arrived, we called TNT who said their driver had so many parcels he didn’t have time to deliver to us. But it was guaranteed to be Saturday morning before midday.
‘We deliver value to our customers’
Saturday came and went. TNT’s tracker showed our parcel was on its way. By 13.00 we had to leave the office a neighbour offered to accept the parcel. Except it didn’t arrive. At 18.30 the nice lady at TNT said everyone had gone home except for herself and another colleague. Otherwise I’m sure she would have popped around with our Leopard, currently then in Bay 50 at their depot, 20 miles away. She suggested calling TNT’s Apple team on Monday morning who told us delivery was guaranteed to between 18.00 and 21.00 today.
‘Aim to satisfy customers every time’
The failed delivery was, according to TNT, Apple’s fault. Presumably because they had contracted TNT in the mistaken belief TNT were a company who specialise in delivering parcels.
‘We can always overcome obstacles’
This isn’t our first experience with TNT’s inability to fulfil their mission statement. A new monitor languished in their depot for two weeks before someone managed to deliver it. The Royal Mail have never let us down. If they are busy the staff are pleased to work overtime and if they don’t deliver as promised their depot is within walking distance.
As TNT say here in their mission and vision:
The essence of what we strive for: ‘Delivering more’.
We just want the SOB’s TNT to deliver something.
……………………………………………
UPDATE
The Leopard sprang into action on my MacBook test bed this afternoon. Not all plain sailing. This was a pretty basic Mac set-up but even so there were glitches. Before installing Leopard be sure to read as much in advance about the compatibility of applications you rely on and the potential pitfalls of Leopard installation.
We tested QuarkXPress 6.5 and Filemaker Pro 5.5, both anachronisms in computing terms. Both appeared to work, could print and make PDFs.
And turn the Firewall on in the new Security Preference Pane because it’s turned off by default even if you had it on before the installation.
Rated: 100% (1 votes)
Loading ...Comment by Ian Turner - November 3, 2007 on 2:07 pm
“delivering more” can be interpreted in various ways. One of which is “we won’t accept strange shaped packages that can’t be stacked on as that will decrease the number we can fit on our interhub haulers thus increasing costs and decreasing profits”. You are not the customer we are looking for 
Comment by Mark Tennent - November 3, 2007 on 7:26 pm
One of which is “we won’t accept strange shaped packages that can’t be stacked on
Have you seen the size of the Leopard delivery box? My postie, still dressed in shorts in November, could take at least 500 round in the basket on the front of his bike.
BTW. Leopard now on my main workhorse and so far seems money well spent.
Comment by Jacques Daviault - November 8, 2007 on 6:01 pm
So now you’ve got it, stop your whining. I bought mine on Monday and it runs like a jewel…
Make a comment
Tag cloud
Archives
- July 2010
- June 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- September 2007
- August 2007
- July 2007
- June 2007
- May 2007
- April 2007
- March 2007
- February 2007
- January 2007
- December 2006
- November 2006
- October 2006
- September 2006
- August 2006
Most commented posts
Highest Rated Blog Posts
- Blinking Cursors (100%)
- iPhoniness (100%)
- Relevant eloquent pleading (100%)
- Frozen in Time Machine (100%)
- Moondrop to Agony (100%)
- Coding Monkeys and a Hat full of Sky (100%)
- Grrrr Growl (100%)
- Chasing the dragons (100%)
- It just sits there dribbling (100%)
- And the Winner is… Who cares? (100%)
