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Always check the cable!

By Simon Bisson & Mary Branscombe in Editorial

Posted in Telecoms, Networking on September 26, 2008 at 8:36 pm

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It’s a simple rule, and one that fixes a huge proportion of IT problems. I’d have done well to remember it when the door to the office NAS neatly unplugged a network segment, and I spent a happy half hour trying to debug just why the wireless printer wasn’t working.

It’s also one that might have saved us several days of little or no phone connectivity, and an extremely flaky DSL connection that has yet to train back up to full speed. Still, at least now that the BT engineer has visited, we have a new cable between us and the street furniture, hopefully ensuring a faster and fault free connection in future.

BT’s online fault tracking service is well designed, and surprisingly helpful. Log on and report a fault with a line, and you’ll be

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