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Blocking social sites: good management or pushing people to mobile Web?

By Simon Bisson & Mary Branscombe in Editorial

Posted in Community, Business, Internet, Mobile, Microsoft on July 10, 2008 at 6:21 pm

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Sure the iPhone is cool, but how many people are buying a smartphone just to get Web access at work?

A lot of our friends who blog using LiveJournal (probably the most community-oriented blogging platform) have commented recently that they’re losing access to LiveJournal and other sites at work - so they’re buying a smartphone so they can carry on accessing them.

I keep wondering how much of the recent jump in smartphone Web browsing is down to phones being almost good enough, networks being almost fast enough and data plans being almost cheap enough - and how much of it is annoyed or paranoid people being forced to put their social network in their pocket to stay in touch during the working day.

Some people are losing access to IM as well, which is stupidly counter-productive because it’s a fantastic work tool. Blocking IM is like not providing a telephone. I’m less certain about work use of social networks and blogs, because although they have some work benefits like networking, it’s often the employee rather than the company that gets the benefits - I might be networking to find a contact for my current project but if I move on, that contact isn’t much use to my company. And while I could see your status on Facebook, I could see it on IM as well, without the potential distractions. And let’s face it, Facebook is 99% distraction

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Technological fixes for economic and social problems don’t work

By Simon Bisson & Mary Branscombe in Editorial

Posted in People, Community, Privacy, Wireless, Security, Internet on July 6, 2008 at 4:39 pm

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I’m guessing that most of you

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Join the (beta) community

By Simon Bisson & Mary Branscombe in Editorial

Posted in Community, Beta, Software, Microsoft on June 13, 2008 at 3:52 pm

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TechEd is Microsoft’s instant university, a place where developers and IT pros go to get information about the current state of all things Microsoft. It’s not really a place for big announcements - though the odd one sneaks out.

Most of the news from this year’s event has been about software moving from one stage of beta to the next. Whether it’s a new beta (like Silverlight 2) or a long running upgrade saga finally getting close to release (like SQL Server 2008) it’s not like a new release of Windows or a new Visual Studio. If anything we’re quickly moving into a world where the big bang launch is a thing of the past. Apple may be still spinning its “one more thing”, but even Snow Leopard will just be an evolutionary move. Instead public betas and community previews will become the way things get done, and the Web 2.0 perpetual beta will be the way of the rest of the IT business works.

Is this the end of the computing world we’ve come to know?

The answer is both a yes and a no.

It’ll be harder to write a software news story, that’s for sure, but that’s not really a problem. What’s really important will be the change in the way IT pros relate to the companies providing them with software. Commuunity-based development programmes mean that you’ve got a lot more clout than you’ve ever had. Instead of passively installing the code you’ver been given you’ve now got a chance to influence its development - so you can avoid big bang deployments that dissapoint and frustrate your users.

So what should you be doing?

It’s worth setting aside some hardware for test and development - and with virtualisation software now bundled free with most OSes, you can probably make do with one multi-core box, saving on space and power. Then sign up for the programmes related to the software and tools you intend to use. Once you’ve got the code you want, start using it the way you would in production, using real data (and if you can, real users).

The most important part of the process is possibly the hardest - you need to take time to join beta communities and take part in the discussions. Report bugs by all means, but also engage with the company representatives and describe your usage scenarios and any deficiencies you see. You’ll be surprised by how many people agree with you, and while you may not get an instant response from the developers, or even see the changes you want in the version you’re testing, your points will have been noted, and will be used to help define the next release of the software.

Beta software is an important tool. It lets you prepare for what’s next, and helps you understand new capabilities and interactions with existing tools. It’ll also make you ready for support demands - another area where beta communities can help, as you’ve got a ready-made peer group where you can share problems and solutions,

It’s a brave new community out there - so why not dive in and make the most of it.

–Simon

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