The National Outsourcing Association (NOA)

Public sector procurement set to change

nationaloa — Mon, 18 Aug 2008 17:14:35 +0000

In the press this past week we see that the UK Government will make the process of procurement fairer and easier. It has long been obvious that outsourcing deals in the public sector have almost exclusively been awarded to large outsourcing providers, as they are the only ones that can afford to undertake the exhaustive tender process.

Even though thorough consideration of all providers and a complete background review must be conducted in any outsourcing process, the amount of public sector red tape that must be tackled by service providers often hinders smaller specialised business, leaving just a select few, usually large firms, to tender.

This also means that suppliers who are investing such time and money in the tendering process will be inclined to agree to SLAs that may not be cost-effective in the long run just to ensure they secure the contract and recoup some of their tendering costs. This inevitably leads to outsourcing disaster and ultimately costs both parties.

In short, introducing a fairer and accessible tendering process coupled with good procurement procedures may be a crucial key to ensuring future successful outsourcing deals within the public sector.

BOMs rain down on outsourcing

nationaloa — Wed, 30 Apr 2008 14:22:33 +0000

As industry goes green, outsourcing will benefit

nationaloa — Mon, 14 Apr 2008 15:03:01 +0000

New research from Datamonitor has found that Green IT has moved to the forefront of the corporate agenda. The adoption of eco-friendly computing is fast emerging as a priority for technology decision makers and this will only rise further as the government considers implementing legislation to make going green an obligation.

Once legislation is put in place (and even in the interim period) the increase in green focus will lead to a spate of outsourcings. End users will outsource in order to gain access to more efficient datacentre technology and make the most of economies of scale not available to individual organisations (this is why companies outsource now, of course). The end user will also outsource because of the reduction in risk due to the speeding up of compliance with incoming regulations.

And with the focus on green increased, end users will look to suppliers

Sky and EDS

nationaloa — Thu, 06 Mar 2008 12:13:32 +0000

The outsourcing industry has been watching with interest the developments in the Sky and EDS case. The results of the court case will have wide reaching implications for the industry as a whole. So what

Offshoring averts negative headlines

nationaloa — Thu, 07 Feb 2008 17:44:23 +0000

One story that gained a huge amount of national and international attention has been the news of the disruption to Egypt

Skills gap could lead to outsourcing boost

nationaloa — Wed, 06 Feb 2008 09:19:43 +0000

Research from industry skills body e-skills UK has found that IT students have fallen 50 percent in the last five years. The lack of skilled UK IT staff means that 140,000 new recruits need to be found in order to satisfy demand.

At present the IT industry is struggling to recruit the next generation to the profession, as the

What does the year ahead hold for outsourcing?

nationaloa — Tue, 22 Jan 2008 13:53:20 +0000

Does anybody know what KPO is?

nationaloa — Mon, 14 Jan 2008 01:23:35 +0000

Outsourcing really is an ever changing market, from HR to admin to call centres there is nothing that can

India moves into new outsourcing markets

nationaloa — Sat, 24 Nov 2007 17:14:12 +0000

We recently attended the NASSCOM Animation and Gaming conference in Mumbai and some interesting topics came up. Firstly, NASSCOM appears to want to expand India’s outsourcing capacity from predominantly IT to more value-add functions - animation and gaming appears to be one area.

This is not revolutionary