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What feedback does the government really want on ID cards?

By Nicole Kobie in Editorial

Posted in government on March 16, 2010 at 12:06 pm

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My mum — and yours too, I’m sure — used to say this: “If you’ve got nothing nice to say, don’t say anything at all.”

That’s not bad advice for six-year-olds, but I’d expect better from the government.

Yesterday, I went to a speech delivered by identity minister Meg Hillier, who was telling attendees what’s next for the contentious and expensive programme at an event hosted by think tank the Social Market Forum.

She admitted that the government has had some communication issues with the card roll out, saying it would have been “much better if we talked to people before we made an announcement.”

“Please, feed in your ideas,” she pleaded.

The thing is, I don’t think she wants my ideas. I don’t think she wants the ideas of anyone who doesn’t like the cards. I don’t think she nor the Labour government want feedback from critics — be they campaigners like NO2ID or opposition government parties or people who simply don’t like big databases. I think she and her party only want to hear “nice” things.

I say this because she then accused people against the scheme of using the government’s two year failure to talk about ID cards to “scaremonger.”

A few moments later, a Social Market Forum plant in the audience lobbed a softball of a question at Hillier, accusing critics of “paranoia”.

Hillier noted that the public is “happy to share [personal data] if you trust the system and see some personal value.” She couldn’t seem to understand why we the public are happy to unthinkingly hand our data to Amazon or PayPal, but balk at giving it to her government, despite frequent data losses.

With a tone suggesting she thought the headlines a bit unfair, she said: “Every time a data stick is lost it’s a big deal.” She also suggested the media were being unfair in their description of the scheme, saying she’s “never ever read an article that doesn’t call them the government’s ‘controversial’ ID cards”. (I’ve since decided to use “contentious.” I hope she appreciates it.)

And when one man asked a question about the prospect of being fined or even jailed for not updating the ID card database if you move — which is part of the current legislation — he was scoffed at and mocked by the people standing around me at the back of the room, who were clearly working the event, though it wasn’t clear if they were with SMF or the Identity and Passport Service or something else.

One lady wrote “NO2ID” on her notepad and showed it to her friends, clearly expecting a response, like it was a joke. Another man with an IPS badge couldn’t stop grinning like a fool and looking around for someone to join in with him every time a negative question was asked (I don’t think he realised I was a journalist, despite the notepad). Others flitted around passing notes, showing notebooks with messages on them to each other. It was hard to focus for all the whispering. I felt like I was back in school.

What did I gather from this? The government and its think tanks don’t think much of dissent. They don’t respect your opinion, not if it differs from their own. They don’t want your feedback, unless it’s “nice.”

This differs quite a bit from what the Identity Card Commissioner — who sadly didn’t appear to be at the event — told me a few weeks back. While his office may turn out to be a fairly toothless watchdog, he feels it necessary to talk to critics:

[If] I listen to people who are against the whole thing and get them to tell me why they are against the whole thing, that helps me to decide where to put my effort to scrutinise the system…They certainly are people who have thought about it more than most people… Therefore one wants to hear for oneself what they have to say because it helps to decide what your priorities should be when you scrutinise the whole scheme.

He later added this, in a lesson the government should learn, of the scheme:

It deserves to be scrutinised not just by me but by people completely outside the system altogether.

Right now, when it comes to ID cards, the government isn’t listening to people’s concerns. But come the May general election, I suspect the message will become harder to ignore.

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Comments

Comment by Aurora - March 16, 2010 on 12:56 pm

I was at this event too, but from reading your account it sounds like you were at a different event! There was actually one single pro question on ID cards and several anti questions from the audience (notably from a Lib Dem councellor I think, who clearly had a political agenda, and someone who claimed to be a journalist but actually did sound a lot like a consipricy theorist), as well as the detailed questions from journalists about the programme you might expect. You also make the assertion that the Government doesn’t want ideas from anyone who doesn’t like the programme. Well, if you mean ideas like scapping it, then who can blame them? It’s already up and working with thousands of cards out there. From her perspective why on earth would she even consider cancelling it? It’s a government IT programme that is on time and on budget, and working. Annoying for most IT journalists I would have thought. I what she was after was constructive ideas like what they do with ID cards in other countries for example, that might work heer in Britian too (and I thought the example of the Belgian’s barring entry to children’s chatrooms to anyone who can’t prove online with their ID card that they are a child was a very good idea, and as a parent I’d support that one). Rather than just resorting to sarcasm as a way of denigrating anyone who actually might think ID cards have benefits as a stooge or a plant, could you accept that actually opinion might be much more evenly balanced? And with that in mind, I’d be interested if you have any ideas on what might be a good public use of ID cards. Here’s a few ideas from Europe on what they do with thier ID cards: electronic voting to replace postal voting; digital signatures so documents can be signed online; setting up a business in an hour using your ID card; showing your ID cards if you forget your train ticket and getting seven days to produce it, rather than a fine. I could go on….

Pingback by ID in the News» Blog Archive » What feedback does the government really want on ID cards? - March 16, 2010 on 1:13 pm

[…] Kobie writes in the IT Pro Editorial blog: My mum — and yours too, I’m sure — used to say this: […]

Comment by admin - March 16, 2010 on 1:16 pm

@Aurora

Sorry if it isn’t clear from the post, but I was referring to a group of people snickering at the back of the room, not the whole audience.

Like your ideas, especially the train ticket one. However, I also like the idea of not being fined for failing to update my address on a database. While I think the government wants your ideas, it doesn’t want anything negative - and that’s not the right attitude to take.

-Nicole

Comment by HW - March 16, 2010 on 1:54 pm

@Aurora : the UK ID scheme doesn’t have any scope for those eID uses to be added so we can’t have the Belgian online authentication or document signing without some major re-working.

Equally, asking business for ideas comes a bit late - they should have been consulted before it started so that the framework could be created as part of the scheme.

Wait, hang on - they did get someone to look into it - Crosby - they buried his report for a year and ignored almost all of his recommendations.

Comment by Aurora - March 16, 2010 on 2:54 pm

I don’t much like the idea of a fine either. It’s very similar to the fine you are supposed to get for not updating your driving licence, except it’s a civil offence for not updating your ID card and a criminal offence for not updating your driving licence, but it’s never enforced by the DVLA so why have it?. Not terribly customer friendly. I can’t imagine how they’d actually enforce it for ID cards either to be honest, I mean, they don’t know when you move anyway so how would they know if you hadn’t updated them?

You might find this interesting though - a white paper from Gemalto which looks at what other countries in Europe and the middle east are doing with thier ID cards. Some really quite exciting ideas, if you get excited by that sort of thing…!
http://www.securitydocumentworld.com/public/news.cfm?&m1=c_10&m2=c_6&m3=e_0&m4=e_0&subItemID=2010

Comment by Aurora - March 16, 2010 on 3:08 pm

@HW That’s true but we’re hardly going to stay with the mark one version of the card forever I would presume (and presuming it survives at all). I note that the contract to produce the initial card is quite short - signed in 2008 and lasting for four years. Who knows what might come next, and maybe that’s what the government was driving at a little yesterday.

I actually don’t agree with your second point about consulting with the private sector first. The customer, yes, but the private sector? The Estonian (I think) card is quite illustrative in that respect. They very much saw building the infrastructure first as the way to go, and then the addittional private sector functionality comes in.

And on your points about the Crosby report, I just re read it and the current system does tick a number of the boxes he hilighted, but I can’t get my head around the idea that they should be free. Nothing’s free - someone has to pay - and if I want a card then I should be the one paying for it, not getting it ‘free’ i.e. paid for by the poor old taxpayer.

Comment by Jimbo - March 16, 2010 on 4:10 pm

ID cards are doomed.

Comment by AJW - March 16, 2010 on 4:14 pm

@Aurora: You say that ID Cards should not be “paid for by the poor old taxpayer”, and I agree - but let’s not forget that the Home Office is spending £230,000 of taxpayers’ money every single day on this ID scheme. It costs them around £300 in advertising to sign up each of the people they’ve persuaded to get one. Since the holders can’t do anything with the cards that they couldn’t do with the documents they already have, it’s not surprising that the Home Office has to spend so much money persuading each person to get one.

Ask yourself who benefits from this scheme. It’s certainly not the ID card holders. It’s Whitehall. This is really about the centralised database of the UK population that the Home Office wants to build. The cards, and any idea of allowing people to prove their identities, are just a smoke-screen. That’s why all the independent experts have been ignored - The London School of Economics in 2005, Crosby in 2007/8, Prof John Daugman in 2008, Prof Ross Anderson in 2009. All told the Home Office the scheme would not achieve its purported goals. All ignored.

Instead, the Home Office is dazzled by the prospect of getting back the national database of the UK population it lost when Churchill abolished wartime Identity Cards in the 1950s. Nothing else matters to them. That’s why the promoters of this scheme will forever be deaf to proposals for an identity scheme that’s actually useful for the population.

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Comment by marcus austin - March 17, 2010 on 3:50 pm

The national ID card has never fully been accepted by the public, because the public have never actively been asked if they want it. There’s close parallels to the community charge here. The government thought that just because it was mentioned in the manifesto it gave them carte blanche to put the legislation through, and by giving it a fluffy name “community charge” we would see it as something benefiting the community. It didn’t benefit the community and the public annoyingly started to refer to it as the poll-tax, and they got angry because they saw that there objections were being ignored, and then we had a riot and the rest is history.

If there were to be a referendum tomorrow on ID, or NO2ID, I think I know which one would win and so does the Government. Which is why they’re having to resort to paying huge amounts in marketing costs, £300 per person to get members of the public to accept it.
The government initially assumed we’d accept ID cards if they could persuade us that it will prevent terrorism, that failed, it won’t and they know it won’t. They then said it’s going to be great for young people, as they don’t need to carry a passport to prove their age in bars, and that’s failed. Now Aurora - whoever you are - seem to be implying that it’s a way of avoiding paedophiles joining forums, and it means you can start a business in an hour. This is clutching at straws. You can start a business in under an hour in the UK already, and you have been able to do this for tens of years. Plus the only way an ID card can effectively be used as an online ID, is to have every PC/laptop/iPhone etc fitted with a card reader and a camera or fingerprint reader and that’s not going to happen anytime soon.

It’s a waste of hundreds of millions of pounds and I’ve never met anyone who actually actively wants one. If they really have the courage of their convictions in ID cards then they would have a referendum on it.

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