Web hosts failing to support users
By Chris Green in Editorial
Posted in Misc, Broadband, Storage, Email on
A company’s web site is without a doubt one of its most important assets today. It is a source of information, a marketing tool and the company’s biggest retail outlet.
But a recent survey carried out by IT PRO and sponsored by Star Internet revealed some worrying facts about the state of web hosting customer support and reliability.
Twenty per cent of those surveyed only have access to customer and technical support during normal office hours (usually 9-5) Monday to Friday, which in the modern era is ludicrous considering some of the highest pressure points for web traffic are at the weekend and outside of work hours – when consumers come home from work and start using the web to shop, access information and entertainment.
Equally concerning, 40 per cent of our IT professionals surveyed complain that while they have access to out-of-hours support, they usually end up sitting on hold for exceptionally long periods of time.
Seventy per cent of our survey sample has no service level agreement (SLA) for their web hosting, meaning that there are no financial or other penalties in place for prolonged periods of failure or any agreed structure for planned downtime.
The lack of SLAs from providers is illustrated by the downtime suffered. Ten per cent have suffered two days worth of down time each in the last year, a massive amount of unplanned downtime for a company to have to deal with, particularly as in many cases, it affected email service as well.
However, few of our survey sample have taken steps to implement measures and backup services in the event that a business critical web site or email service goes down, with 60 per cent having no measures in place, 30 per cent with minimal backup options to turn to for web and email and only 10 per cent with heavy-duty resilience measures in place.
Rated: 100% (1 votes)
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HD DVD had nothing left to fight for
By Chris Green in Editorial
Posted in TV and Movies, Storage, microsoft on
The last 10 days have been particularly interesting for a storage junkie like me.
Ever since Warner Bros walked away from HD DVD in early January at CES in Las Vegas (and not last week as one misguided press release insisted was the case), the platform looked doomed. Read more
Rated: 100% (1 votes)
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