I needed to order something off the intranet however I got an error off the submit order. Being keen and eager I went back and found a link to training on how to use the ordering system - a quick click gave me “page not found”. Somewhat deterred but still pushing on I went to the IT Support page and clicked on the FAQ - “You are incorrectly registered”, try any page off the support page “You are incorrectly registered”.

So I can’t order stuff, the training pages don’t work, and now the support pages don’t work - just an hour on the phone queuing whilst a nice lady tells me “all the agents are busy helping other users” (or popping out for a smoke - and given their job who can blame them - but the nice lady doesn’t mention that).

All that I can cope with, what is really getting me down is every two minutes she also tells me to go to the IT Support page and check on the FAQ to see is my problem is listed. How would I know if it’s listed? My problem is I can’t get to the FAQ and I’m being reminded of it by an automated voice!

However, given the efficiency of the rest of the system it almost certainly is listed and it is probably the only thing there.