As I write this, that Trucking Never Turns-up courier company have less than 15 minutes remaining before they break their delivery promise for the third time in a row.

Friday, Leopard delivery day, TNT’s tracker said our delivery was on the van heading our way. By 16.30 it hadn’t arrived, we called TNT who said their driver had so many parcels he didn’t have time to deliver to us. But it was guaranteed to be Saturday morning before midday.

‘We deliver value to our customers’
Saturday came and went. TNT’s tracker showed our parcel was on its way. By 13.00 we had to leave the office a neighbour offered to accept the parcel. Except it didn’t arrive. At 18.30 the nice lady at TNT said everyone had gone home except for herself and another colleague. Otherwise I’m sure she would have popped around with our Leopard, currently then in Bay 50 at their depot, 20 miles away. She suggested calling TNT’s Apple team on Monday morning who told us delivery was guaranteed to between 18.00 and 21.00 today.

‘Aim to satisfy customers every time’
The failed delivery was, according to TNT, Apple’s fault. Presumably because they had contracted TNT in the mistaken belief TNT were a company who specialise in delivering parcels.

‘We can always overcome obstacles’
This isn’t our first experience with TNT’s inability to fulfil their mission statement. A new monitor languished in their depot for two weeks before someone managed to deliver it. The Royal Mail have never let us down. If they are busy the staff are pleased to work overtime and if they don’t deliver as promised their depot is within walking distance.

As TNT say here in their mission and vision:

The essence of what we strive for: ‘Delivering more’.

We just want the SOB’s TNT to deliver something.

……………………………………………

UPDATE
The Leopard sprang into action on my MacBook test bed this afternoon. Not all plain sailing. This was a pretty basic Mac set-up but even so there were glitches. Before installing Leopard be sure to read as much in advance about the compatibility of applications you rely on and the potential pitfalls of Leopard installation.

We tested QuarkXPress 6.5 and Filemaker Pro 5.5, both anachronisms in computing terms. Both appeared to work, could print and make PDFs.

And turn the Firewall on in the new Security Preference Pane because it’s turned off by default even if you had it on before the installation.