to upgrades: Your questions answered

As Hotmail users get to grips with the new-look, IT Pro offers a helping hand with negotiating things.

My Hotmail account has been changed to How do I switch it back?

Unfortunately, you can’t. When Microsoft launched the preview version of last summer, users that trialled the service were given the option to switch back to Hotmail.

Since Microsoft officially retired the Hotmail brand (along with its familiar user interface), this option has been revoked, meaning if you’ve been automatically upgraded to you're stuck with it.

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