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Phone better than web for disgruntled banking customers

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Banks are short changing customers by providing lack lustre online service, according to new research from Transversal.

Apple European iPhone deals expected next week

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Report of deals with leading mobile phone operators T-Mobile, Orange and O2 reveals significant revenue-sharing arrangem

Government to monitor blogs

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The Central Office of Information has announced it is developing a tool to track debates about policy on blogs.

Southampton signs ten-year IT deal with Capita

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As part of the £290 million deal, Capita will invest £25 million over three years to upgrade IT infrastructure in the ci

IBA raises offer in bidding war for iSoft

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Australia's IBA Health renews its interest in troubled NHS software provider iSoft with a new £166 million bid, tru

BT TradeSpace teams up with PayPal

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BT has partnered with PayPal UK to take its TradeSpace SME-focused portal to the next level by adding transactional capa

Laptops help Apple increase PC market share

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Market share research reveals that Apple's Macbook and Macbook Pro laptop sales are on the up, despite the company&

Email more popular than phones

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Research shows that email has firmly established itself as the preferred method of communication among business people,

Friends Provident beefs up customer service

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The financial services group plans to implement Graham Technology's ciboodle solution to enhance the customer exper

Monster.com falls victim to trojan attack

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Security breach on US job website leaves thousands of users exposed.

Apple may surpass iPhone shipment aims

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Sales of the industry giant's latest innovation could top 800,000, according to predictions from analyst UBS.

IT professionals unaware of skills management resources

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Survey reveals worrying levels of ignorance among UK workforce when it comes to recognising the bodies that look after s

Technical issues test contact centre efficiency

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Survey also finds callers dislike being kept waiting when booking holidays, buying insurance or having internet access r

Virgin Media chief executive quits

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The boss of the troubled cable operator departs immediately claiming family and personal reasons.

16,000 sign BBC iPlayer petition

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Campaign to open the iPlayer up to platforms other than Windows goes to Downing Street for government response.

Cisco and Microsoft face tension in their peace quest

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The two companies have vowed to work together as well as against one another, but this may result in future tension, war

UCL plans patient tracking IT

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Strategic project from the University College London will track patients from referral to treatment.

Firms blocking Facebook

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A survey by security firm Sophos shows that half of employees are unable to access the social networking site while at w

Wipro becomes test lab for Wi-Fi Alliance

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The Wi-Fi Alliance has granted the company fully-authorised test lab status in a bid to ramp up product certification to

Public Sector Roundup: Councils cut their paperwork

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Dover cuts paper use with email notices, Mid Sussex gets up-to-date with e-forms, and two councils share a £1.8 million

Big money vouchers to combat online fraud?

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Prepaid voucher service to enable shoppers afraid of fraud and those unable to use credit cards to make high-value purch

Paramount backs HD DVD

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The next-generation DVD format battle is no closer to being solved as one of Hollywood's biggest studios, along wit

SCO and Novell to get day in court

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Judge sets trial date for September, but recent copyright ruling could be hammer blow to SCO regardless of the outcome.

Cisco and Microsoft detail interoperability pact

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The two competitors vow to compete and co-operate where necessary.

Sun partners with Synchronica to extend mobile reach

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Sun is partnering with Synchronica to make use of open industry standards to extend its desktop success to mobile phones

July was bumper month for online sales

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Online sales shot up by 80 per cent last month, helped no doubt by holidaymakers snapping up digital cameras and appalli

IT managers waste budgets on storage

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Survey finds storage is costly to business and complex to manage, placing further pressure on spending and resources.

Corsair launches hardware PIN-secured USB flash drive

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USB device can be secured against brute force attacks with PIN code.

Civica wins Glasgow housing deal

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A housing management firm has signed a £650,000 deal with Civica to provide a job administration system.

Students excel at IT

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Employers are impressed with the IT skills of teenagers, but maths and English are holding them back, according to a stu

Italian police arrest phishing gang

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Crackdown on major phishing gang leads to the arrest of 24 people behind the attacks on thousands of websites used to co

Students warned to protect personal information

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Information Commissioner highlights period of high risk at the start of the new academic year.

BT buys Basilica to boost SME business

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The communications giant has bought SME-focused Basilica Computing to help enhance the services it provides to the UK�

Skype denies failure was due to DoS attack

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Voice-over-IP provider tries to play down the cause of last week's massive service failure, as questions are raised

Teradata launches server for green data centres

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New server promises 75 per cent reduction in energy costs from previous generations.

The Sak eliminates email downtime

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Luggage retailer takes steps to ensure reliability of business critical communications after downtime revealed the impor

Research warns of IP traffic explosion

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Cisco says IP traffic is set to double every two years due to video.

MedTel eases contention with EasyNet

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Medical diagnostic firm switches to its own private network for better security and stability.

Domino's serves up text-based pizza ordering

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Freshly-cooked pizza is only a text away for hungry users following the launch of Domino's Pizza's new text or

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