results for 'call centres'
Call centre criticism falls on deaf ears
Customers are actually waiting longer to speak to an agent than they were 10 years ago, a survey has found.
Your views: Offshoring call centres
Offshored tech and comms support is a source of frustration to many, and IT PRO readers are no exception.
Birmingham’s NEC uses IP telephony to improve customer service
The conference and exhibition centre operator has deployed IP telephony and contact centre systems across its venues.
Call centre IT drains productivity
Staff are looking to ‘up-skill’ and handle more complex customer queries with a variety of platforms, but lack the IT resources to do the job...
Emirates and BT team up in call centre deal
The Dubai-based airline has signed a five-year deal with communications giant BT. <br>
Orange UK plans more shops, fewer Indian call centres
New chief executive plans a shake-up at the French-owned mobile phone operator.
Thames Water connects staff to single network
The UK's largest utility company signs a deal with C&W to manage data and telephony with a unified infrastructure.
Tech leaders call on EU to cut hazardous materials
A group of tech leaders is calling on the EU to ban hazardous materials being used in electronics.
ICO supports prison sentences for serious breaches
In a response to an MoJ call for evidence, the ICO says it supports prison sentences for serious breaches of the Data Protection Act.
Security pros call for data breach regulations
Security professionals debate the recommendations of independent research to introduce tough European data breach and security regulations.
Cloud Net launches virtual number call-redirect service
Virtual Number Service allows individuals and small businesses to use a geographical landline number and receive calls anywhere they like.
BT and TalkTalk call for Digital Economy Act review
BT and TalkTalk have come together to mount a legal challenge against the controversial Digital Economy Act.
WCIT 2010: Tech can improve life for Europeans
The World Congress in Information Technology closed with a call for governments to to use ICT to protect the environment and boost quality of life...
Open-source figures call for end to Novell Microsoft deal
Leading activist Bruce Perens among group concerned that Novell's future business and open-source software is at risk if it continues its agreement...
Educators call for exemption from Digital Economy Bill
Members of libraries, universities and schools are worried pirating students will put their internet access in danger if the Digital Economy Bill...
Unified comms enhances council service
New technology to improve the management of customer services has led West Berkshire Council to improve service quality, efficiency and first-time...
EU interview points to higher mobile call charges
An interview with EU Telecoms Commissioner Viviane Reding points to mobile phone users being charged for incoming and outgoing calls, even when not...
Prison a 'fair' punishment for data breach failures
It appears that the boardroom needs to buck up its ideas about data loss prevention fast, as some industry experts call for data breach failings to...
Open source needs women
Fedora project puts out the call for more women to get involved in programming the open source operating system
Court: UK web, call taps breach human rights
The European Court of Human Rights has found that the UK government’s surveillance laws concerning calls and the internet are “not in...
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