results for 'customer'
Public Sector Roundup: Councils up their game when it comes to service
LDL supports Careline as SunGard backs up LSE’s data, Steria improves efficiency while Northgate improves security and Civica centralises...
Patchlink buys Stat product line
Patchlink acquires Stat Guardian product line from Harris, promises to maintain customer support.
Online consumers experience problems checking out
New survey finds online shopping growth hampered by UK consumers' experience of transaction problems and poor customer service.<br/>
The Midweek Interview: Josh Claman part one
Josh Claman, vice president and general manager for Dell UK, talks about customer challenges and how Dell continues to redefine its business model...
UK banks offer poor online customer service
Financial institutions haven't kept with pace with online customers, with poor service and more worryingly, poor security.
Telephone and TV defections hit Virgin Media revenues
Cheap ADSL broadband services from ISP and telco rivals, falling telephone revenues plus the on-going fallout from its failure to renew a key TV...
BT virtualising its data centres
Global Services is using virtualisation technologies to run its network of data centres around the globe more effectively, improve service customer...
Unified comms enhances council service
New technology to improve the management of customer services has led West Berkshire Council to improve service quality, efficiency and first-time...
Retailers focus on data and mobility
European retailers must capitalise on electronic data in their back-end systems and convenience in customer-facing channels to capitalise on future...
Broadband slump hits Carphone Warehouse
Demand for cheap broadband waning as telecoms retailer Carphone Warehouse announces lacklustre new customer growth.
Ann Summers tracking increases delivery efficiency
GPRS tracking technology is helping the lingerie retailer improve customer service and increase operational efficiency in time for one of its...
Survey rats out data UK data losses
The loss or theft of customer data is endemic among UK firms and exacerbated by outsourced email marketing arrangements, a survey has found.
IT PRO Podcast: More confidential data goes missing
This week we discuss the loss of 370,000 HSBC insurance customer records in the post, EMC's purchase of consumer storage maker Iomega, HP's Eee PC...
Harvey Nichols integrates for customer service
The luxury department store chain is using IT to differentiate its service in-store and target its customers more accurately to boost the amount...
Rightmove analyses website improvements
The largest online UK property website is using customer experience management software to enhance the visitor experience and increase agent leads.
End of an era as Sky buys Amstrad
Once the UK's biggest PC maker, British electronics company Amstrad is bought by its biggest customer, as Sky brings its satellite receiver...
The Wireless Event: WiMax players don't understand customer needs
Not enough players involved in the WiMax world really get where customers are coming from, according to an expert working in this technology area...
Whitbread saves millions on card handling
Transaction costs are cut and customer service improved following the roll-out of card payment solution throughout all Whitbread businesses
Dell's tablet PC pricing raises eyebrows
The price of Dell's new tablet PC means that the company is "shooting itself in the foot" according to customer rants on the Direct2Dell blog.
easyJet upgrades network to cope with demand
Work to upgrade integrated network services in anticipation of growing customer and traffic numbers delivers greater resilience and cost...
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