results for 'customer service'
Bigger doesn't mean better for BI
The seventh annual OLAP survey has found those vendors that dominate the market, like SAP, don't necessarily deliver the value they promise.
Are you being served?
Businesses are under increasing pressure to be responsive to customer demand. More and more people are turning to the internet to make purchases...
Hot seat awaits Oracle’s new head of support
An online survey shows dissatisfaction from Oracle’s customers.
Zavvi improves website tech for Christmas
As online shopping becomes central to retail, Zavvi improves its website technology - just in time for Christmas.<br>
O2 moves to restore mobile broadband confidence
Mobile giant is trying to make unhappy customers happy again.
Your views: Offshoring call centres
Offshored tech and comms support is a source of frustration to many, and IT PRO readers are no exception.
Call centre criticism falls on deaf ears
Customers are actually waiting longer to speak to an agent than they were 10 years ago, a survey has found.
O2 further upsets customers with service
Now it is the customer service department coming under fire at the mobile provider for reportedly making a user jump hoops to block her lost handset.
Salesforce.com launches Service Cloud 3
Service Cloud 3 can monitor customers across social networks, including Facebook and Twitter.
M&S and Tesco slide in top 30 online ranking
A second annual online customer satisfaction survey has revealed the likes of pureplays Amazon and Play.com as winners, alongside several big name...
Windows Server 2008 to support Exchange Server 2007
The release of service pack 1 in the fourth quarter means Exchange Server 2007 will be supported by Windows Server 2008 and Vista.
Video: Gmail adds voice and video chat
Google's Gmail has added video and voice chat right into the email service.
Google embraces Open Source with hosted project service
Search giant Google launches Google Project Hosting but claims it won't compete with other open source hosting networks
SaaS email market to grow 20 per cent
A report from Gartner predicts the software as a service (SaaS) email market will grow 20 per cent by 2012.
Microsoft shipping SP2 RC2 for Vista and Windows Server
Software giant Microsoft has started shipping service pack 2 for Windows Vista and Server 2008
How to choose the right cloud partner
If your business has already decided to make the move to a cloud computing infrastructure, the next step is to choose a partner that fits your...
The Midweek Interview: Zach Nelson part one
Zach Nelson, president and chief executive of on-demand enterprise software company NetSuite discusses the evolution of the global software market,...
Why business intelligence matters in 2011
Our panel of experts explains why 2011 is the time to invest in Business Intelligence, and how to persuade your board to make that investment....
Software upgrade attempts to solve iPhone problems
The recent Apple iPhone software update was to do with recent connection problems, claims European mobile service provider T-Mobile.
LimeWire found guilty of inducing copyright theft
Peer-to-peer service LimeWire has lost a court battle with music industry trade body RIAA over inducing copyright theft.
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