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P&O Ferries sets sight on web analytics
The European ferry operator has invested in web analytics software to monitor and dynamically manage its website content, as part of a push to...
UK retail IT investment stagnates
Sixth annual report on IT in retail has revealed that investment levels remain the same as last year, while refresh cycles are getting longer.
Dell releases virtualisation optimised servers
Looks to push virtualisation into the mainstream with new PowerEdge servers backed up with enhanced consultation services.
Visa glitch hits customers
Technical error in credit card transaction processing leads to customers purchases being wrongfully declined.
Old IT keeps banks from cashing in on female customers
Archaic infrastructure means banks are unable to target services to groups of customers such as women, according to research by Accenture.
Gartner CRM: Ignore customers' online ways at your own peril
Analysts at Gartner customer relationship management conference in London warn businesses to consider their customers' use of the web and make sure...
Data centre vendors must go green
A new survey shows their customers want environmentally-friendly options.
Mobile roaming charges closer to cuts
European Union debates which customers should immediately get the 70 per cent discount and how to tell them.
Colt prepares to make customers live on NGN next year
The communications company is readying itself to support the first customers on its new platform during 2008.<br/>
Phone better than web for disgruntled banking customers
Banks are short changing customers by providing lack lustre online service, according to new research from Transversal.<br/>
Housing association customers shun the web
Telephone still more popular than the internet when it comes to reporting faults and paying rent, according to a survey of local authorities.
T-Mobile halves data roaming charges
Mobile operator limits price cuts for business customers travelling through ten countries.
Nationwide tries to alleviate customers' ID security fears following laptop theft
One of the building society's employees had a company laptop stolen earlier this year, but customers can rest assured their money is safe according...
FSA fines stockbroker over weak data security
The Financial Securities Authority has fined the Merchant Securities Group £77,000 for failing to protect customers from identity fraud.
MWC 2008: Vodafone's lessons learned from last year
Arun Sarin, the head of the world's biggest mobile phone company, told attendees of the Mobile World Congress what he thinks operators and others...
BT Openreach unbundling up 640 per cent on last year
Since its creation last January, BT's local loop unbundling service has connected 1.5 million customers to rival services over BT's last-mile...
Phishing hurts brand confidence
Customers lose confidence when a company's brand is spoofed in an email for a phishing attack, according to a new survey.
Virgin Media name not for business
ntl:Telewest consumer services regrouped with Virgin Media, but not the business customers.
German Ticketmaster site hacked
Kartenhaus.de, a daughter company of Ticketmaster has informed its customers that credit card information from 66,000 customers have been stolen...
Customers up and losses down at Virgin Media
A rare piece of good news from the embattled cable operator, as churn rates dropped, new customers are up and first quarter losses are cut by two...
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