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Your views: Offshoring call centres
Offshored tech and comms support is a source of frustration to many, and IT PRO readers are no exception.
Aviva signs $1 billion BPO deal
The UK’s largest insurer has sold its offshore IT operations off to Indian outsourcer, WNS.
Lloyds TSB cuts more UK IT jobs
The UK-based IT department of the fifth largest bank continues to dwindle as more jobs go overseas.
BT offshores more business to India
BT has signed a deal with an existing Indian outsourcing partner for strategic sourcing services.
Orange UK plans more shops, fewer Indian call centres
New chief executive plans a shake-up at the French-owned mobile phone operator.
Pay falling for entry-level IT jobs
But management-level IT professionals have seen a boost of 20.5 per cent, according to new research.
Offshoring hasn’t hit IT support roles
But the number of new jobs being created is starting to slip, research has revealed.
Barclays to offshore 1,800 IT jobs
The bank is moving 1,800 global infrastructure and service delivery jobs overseas.
Vietnam - the next hub for offshoring?
An industry expert has predicted that Vietnam will overtake India and China for offshoring in the next four years.
Offshoring hits mid-value IT jobs
An IT staffing company has released research claiming the number of jobs in software development and support roles is shrinking.
Speech recognition comes of age to give offshoring a run for its money
The maturity of speech recognition technology proves that offshoring is not the only option for call centre operations today, according to analyst...
UK businesses still favouring India for offshoring
India's popularity as an offshoring destination shows no signs of slowing down, which could spell bad news for UK business service providers.
Outsourcing creates boom in Indian IT jobs
The social and economic fabric of India is being transformed by the growth of IT, thanks to western offshoring.
Gartner: Economy accelerating IT offshoring
North American buyers heading to India for IT services could have grave implications for UK firms.
Lloyds TSB axes 250 UK IT jobs, closes branches
Fifth largest UK bank continues IT offshoring strategy at the expense of British workers.
BT comes bottom of contact centre survey
A major UK study of customer satisfaction rates telco and TV operators as the worst performers and discovers a backlash against offshoring and...
Industry backs new IT skills training
A new qualification is being piloted at UK universities to help IT professionals boost their skills and climb the career ladder faster.
Demand for IT pros hits high
Survey shows demand for ICT workers is at a six year high, with salaries up £100 a week over that same period.
Norwich Union's offshore plans come under fire
Trade unions hit out at the insurer as it ups its number of India-based employees.
Are there enough entry-level IT jobs?
Firms consistently complain of an IT skills crisis, but some people believe entry-level work isn't as easy to find as it should be.