IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Companies "too dependent" on mobile technology

Security experts berates companies that have become hooked on their BlackBerrys and other mobile devices.

The recent outage in the BlackBerry email service shows that companies have become too dependent on mobile technology, according to a security expert.

Paul Brettle, UK technical manager at security vendor Stonesoft, said the incident last month where thousands of BlackBerry users were deprived of the service for over a day, also reflected badly on Research in Motion (RIM), creator of the service.

RIM says an update to its caching system led to the outage, which mainly affected US users of the service, blaming 'insufficient testing'.

But Brettle believes that the outage could have been avoided with careful planning and management by RIM, and the effects made less serious on business users.

"What annoyed people wasn't just that it went down, but it stayed down for so long," said Brettle. "RIM deserve a rap on the knuckles, or perhaps more of a kicking. A couple of hours of outage would have been easily within their SLA, and people would have understood."

The incident highlights the importance of some form of resilience, he said, and proves that corporates have become more reliant on mobile communications than is healthy.

"New technologies, like BlackBerry and push email, seem very 'nice to have' to begin with, but all of a sudden you're dependent on them," he said. "If your business processes become totally ingrained with mobile data
in this way, then you're knackered if it goes wrong - and it will go pear-shaped at some point."

He said IT managers need to confront what the risk of depending on mobile technology actually is: "Then maybe not to rely on it so much," he said. "RIM is in no position, after all, to guarantee that this won't happen again. But perhaps it's the blind assumption of users that it won't that's really in the wrong. Something serious will happen at some point to any such
system. It is just a matter of time"

RIM has already apologised to customers for the outage and promised that it has revamped testing and recovery procedures to prevent similar incidents in the future.

Featured Resources

Four strategies for building a hybrid workplace that works

All indications are that the future of work is hybrid, if it's not here already

Free webinar

The digital marketer’s guide to contextual insights and trends

How to use contextual intelligence to uncover new insights and inform strategies

Free Download

Ransomware and Microsoft 365 for business

What you need to know about reducing ransomware risk

Free Download

Building a modern strategy for analytics and machine learning success

Turning into business value

Free Download

Most Popular

Windows Server admins say latest Patch Tuesday broke authentication policies
Server & storage

Windows Server admins say latest Patch Tuesday broke authentication policies

12 May 2022
Russian hackers declare war on 10 countries after failed Eurovision DDoS attack
hacking

Russian hackers declare war on 10 countries after failed Eurovision DDoS attack

16 May 2022
IT admin deletes company’s databases and is jailed for seven years
Policy & legislation

IT admin deletes company’s databases and is jailed for seven years

16 May 2022