Transatlantic ITIL survey puts Europe way ahead

North America is accelerating its adoption, but results still way off those of European counterparts and those 'best-in-class'.

European organisations are leading their North American counterparts in the adoption and execution of IT service management (ITSM) guidelines, a new report has revealed.

Based on a survey, conducted by researcher Aberdeen Group, the report found over half (55 per cent) of European businesses are currently managing their IT as a service according to IT Information Library (ITIL) best practice framework guidelines, compared to just a third (33 per cent) in North America.

Of the 300 organisations questioned, those in Europe using the framework are meeting 65 per cent of service level agreement (SLA) targets, while those in North America are achieving only 41 per cent of their SLAs.

The fact that ITIL adoption seems linked to higher levels of service delivery in Aberdeen report, "IT Transforms Itself into a Service", suggests ITIL is key to ensuring IT processes can be closely aligned to business goals.

Dr. Ralph Rodriguez, Aberdeen senior vice president of research said: "Our research indicates that following the ITIL best practice guidelines can provide substantial bottom-line results and those businesses that implement ITSM well are receiving more than their fair share of the benefits."

These findings are also compelling from the point of view of those that are 'best in class'. Both European and North American enterprises that effectively implemented ITSM strategies and ITIL best practices to earn top-performance status, on average achieved 86 per cent of their SLA goals, which worked out 139 per cent better than all others.

On average the 'best in class' also have 85 per cent of their IT services delivered on time, which is 20 per cent above industry average. And they experience 83 per cent efficiency of IT processes or 112 per cent better than all others surveyed, while they currently experience 63 per cent cost savings from their ITSM implementations.

As further evidence of the ITIL's potential to improve enterprise IT delivery, the success of those best-in-class organisations questioned for the Axios Systems-sponsored report is helping to spur adoption in North America, which is set to take off in the next 12 months.

Featured Resources

2021 Thales access management index: Global edition

The challenges of trusted access in a cloud-first world

Free download

Transforming higher education for the digital era

The future is yours

Free download

Building a cloud-native, hybrid-multi cloud infrastructure

Get ready for hybrid-multi cloud databases, AI, and machine learning workloads

Free download

The next biggest shopping destination is the cloud

Know why retail businesses must move to the cloud

Free Download

Most Popular

Best Linux distros 2021
operating systems

Best Linux distros 2021

11 Oct 2021
Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans
Laptops

Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans

11 Oct 2021
Veritas Backup Exec 21.3 review: Covers every angle
backup software

Veritas Backup Exec 21.3 review: Covers every angle

14 Oct 2021