Week in review: Should businesses ignore emails?

IT PRO looks at the email failures of big businesses, the hot debate over web tracking, and a whole new level of schoolyard bullying.

Leading businesses fail on email service Research has proven something we all probably knew anyway - that email is the worst way to get through to customer service departments. On average it takes two days to get a response and almost half of customers' questions are not answered correctly. And that doesn't even include customers of the 28 per cent of companies who didn't respond at all.

Net founder condemns web tracking The man dubbed "the father of the web" spoke out this week against the highly controversial new online advertising trend of web tracking. Companies like Phorm have no right to track internet users' online activity in order to give them specialized advertisements, Sir Tim Berners-Lee argued.

One out of ten trust government data security In a year plagued by data breaches and stolen laptops, it might come as little surprise to know that only one in ten people trust the government with their personal data. However, research shows that almost three out of four people are perfectly willing to hand over their personal details to banks and employers.

Think tank calls Phorm intrusive and illegal Phorm had a rough week, being deemed illegal and "highly intrusive" by the Foundation for Information Policy Research only one day after the lashing it got from the man who invented the web. All this bad press comes after Virgin Media, BT and TalkTalk already signed deals for the company to monitor their customers' on the internet.

Mobile internet usage to triple As 3G phones increase in popularity, so does the number of people using their mobiles to surf the web. In fact, give it about five years and as many as 125 million Europeans could be doing just that, according to predictions.

Cyberbullying hits students, teachers For better or for worse, technology makes a lot of things much easier than they used to be. A perfect example of the "for worse" category is the new trend of school children using text messages, chat rooms and sometimes even YouTube to bully their classmates. The results, which come from a survey of teachers, reveal that 63 per cent of secondary students and 16 per cent of teachers are harassed through technology.

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