Warburtons signs Atos for helpdesk support

Five-year contract with the British bread-maker will provide helpdesk support for nearly 2,000 users.

Warburtons will consolidate its helpdesk and SAP support with the help of international IT services company Atos Origin.

It's hoped that the five-year contract with Atos Origin, which will implement an online self-service tool to report and monitor IT enquiries, will serve to reduce costs, improve services, lead to greater efficiency and above all assist the 2,000 Warburton employees who use their IT systems.

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Atos Origin will also provide strategic advice to further enhance Warburtons' SAP infrastructure through the former's UK-based SAP Centre of Excellence for Consumer Packaged Goods (CPG). It's hoped that such a move will help better manage the baker's critical business issues such as regulatory demands and bringing new products to the market faster.

IT and programme director at Warburtons Damien Ghee said that Warburtons would benefit from Atos' expertise.

"Atos Origin's ability to provide a coordinated service management across all of our IT services, together with their vast experience of offering SAP support and integrated Helpdesk solutions for a number of UK FMCG companies mirrored our requirements."

"We were also very impressed with its UK-based 'Centre of Expertise for the Food and Beverage Sector' as well as their innovative approach to investigating new systems and functionality...and believe that we can potentially benefit from the innovative solutions developed by the team of experts based there," said Ghee.

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