Virgin Media loses disc with bank details

Virgin Media data breach sees CD with banking information of 3,000 go missing.

Virgin Media has confirmed that a member of staff has lost a disc holding the unencrypted bank details of some 3,000 customers.

While it is standard practice for the company to transport files via secure FTP, one member of staff went against this security precaution on 29 May to take a CD containing bank details, addresses and names of customers from one office to another. Unfortunately, it was lost in transit - not unlike last year's massive data loss by HM Revenue and Customs.

Advertisement - Article continues below

The member of staff is currently being "dealt with" according to a company spokesperson.

The company has notified the Information Commissioner's Office, and claimed that accounts will be closely monitored for any fraudulent activity. The company is also offering affected customers one year of free credit card protection, including placement on a fraud watchlist.

"This is an isolated incident which has affected a small number of our customers. We have been working with the Information Commissioner's Office on this matter and we are in the process of contacting all of the affected customers to ensure we meet our responsibilities and fully support them through this process," said a statement released by the company.

The Information Commissioner's Office claimed earlier this year that it had 94 reports of data breaches in just six months.

Featured Resources

Top 5 challenges of migrating applications to the cloud

Explore how VMware Cloud on AWS helps to address common cloud migration challenges

Download now

3 reasons why now is the time to rethink your network

Changing requirements call for new solutions

Download now

All-flash buyer’s guide

Tips for evaluating Solid-State Arrays

Download now

Enabling enterprise machine and deep learning with intelligent storage

The power of AI can only be realised through efficient and performant delivery of data

Download now



UK government may trace COVID-19 patients using mobile phone data

20 Mar 2020

10 quick tips to identifying phishing emails

16 Mar 2020
mergers and acquisitions

Panda Security to be acquired by WatchGuard

9 Mar 2020
General Data Protection Regulation (GDPR)

Irish data regulator racks up GDPR cases against Big Tech

24 Feb 2020

Most Popular

Server & storage

HPE warns of 'critical' bug that destroys SSDs after 40,000 hours

26 Mar 2020

These are the companies offering free software during the coronavirus crisis

25 Mar 2020
video conferencing

Zoom beams iOS user data to Facebook for targeted ads

27 Mar 2020
high-performance computing (HPC)

IBM dedicates supercomputing power to coronavirus research

24 Mar 2020