Video: Q&A with Easynet Connect's Chris Stening

IT PRO spoke to Chris Stening, managing director of Easynet’s SME division, about whether ISPs are giving businesses the service they deserve.

Easynet

According to research carried out by Quocirca, the analyst firm, three out of four small and mid-sized businesses could not manage without internet access for more than a day.

But at the same time, a significant minority of companies - around one in three - are seriously dissatisfied with the service they receive from their internet providers.

One of the reasons, according to Chris Stening, managing director of Easynet Connect and the company that commissioned the research, is that many ISPs are really set up to service the consumer. As a result, business users often receive a second-class service.

IT PRO spoke to Stening about companies' increasing reliance on the internet, the need for ISPs to raise their game, and the prospects for a national fibre network following BT's recent commitment to that technology.

Featured Resources

Unlocking collaboration: Making software work better together

How to improve collaboration and agility with the right tech

Download now

Four steps to field service excellence

How to thrive in the experience economy

Download now

Six things a developer should know about Postgres

Why enterprises are choosing PostgreSQL

Download now

The path to CX excellence for B2B services

The four stages to thrive in the experience economy

Download now

Recommended

Semiconductor shortage hits ISPs hard
Hardware

Semiconductor shortage hits ISPs hard

12 Apr 2021
How to measure your network bandwidth
broadband

How to measure your network bandwidth

26 Mar 2021
FCC proposes emergency broadband subsidies
broadband

FCC proposes emergency broadband subsidies

23 Feb 2021
SpaceX wins $885.5m to connect rural America
broadband

SpaceX wins $885.5m to connect rural America

8 Dec 2020

Most Popular

Microsoft is submerging servers in boiling liquid to prevent Teams outages
data centres

Microsoft is submerging servers in boiling liquid to prevent Teams outages

7 Apr 2021
How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

8 Apr 2021
Hackers are using fake messages to break into WhatsApp accounts
instant messaging (IM)

Hackers are using fake messages to break into WhatsApp accounts

8 Apr 2021