Public Sector Roundup: Councils up their game when it comes to service
LDL supports Careline as SunGard backs up LSE’s data, Steria improves efficiency while Northgate improves security and Civica centralises financial systems - all aiding in the safe management of data and enhancement of customer service.
LDL expands Careline service
Liverpool Direct Limited (LDL) a collaboration between BT Global Services and Liverpool City Council's - is injecting 33 million into expanding its support of the Careline service for vulnerable citizens, tackling issues such as homelessness and domestic violence.
Under the new deal, the Careline customer contact support will be transferred to 80 desks in the LDL contact centre.
SunGard back ups LSE data
The London School of Economics and Political Science (LSE) has signed a five-year data back-up and recovery contract with SunGard Availability Services.
The LSE will make use of SunGard's Electronic Vaulting protect its critical systems which span 97 servers and total more than 40TB.
Council boosts administration efficiency
"The council's key aim is to deliver high quality, value for money services", commented Bob Jewell, chief resources officer at Welwyn Hatfield Council.
The agreement will ensure a yearly saving of 500,000.
Northgate uses latest protection to improve security
Northgate is using Lumension Security's Sanctuary Device Control to eliminate data leakage and prevent the intrusion of malware into the system. Included within this system is a Positive Security Model with Sanctuary', which only allows known and trusted removable devices to connect to the network. Unknown or unauthorised devices will not have access to the network, aiding in the prevention of data loss and theft.
Martin Egan, director of eHealth at NHS Lothian, said: "Data management and its security is an issue that we take very seriously, and is an area that requires careful monitoring and constant review."
Civica nabs three contracts totalling 545,000
Chorley Borough Council and Wychavon District Council have already embarked on their implementations and are set for completion by autumn and April 2009 respectively. The City of York Council plans to start its roll out of the technology in the first quarter of next year.
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