IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Liberata axed from school grant contract

Capita is set to take over after the Learning and Skills Council axed Liberata following complaints that thousands of students were not receiving their EMA grants.

The Education Maintenance Allowance (EMA) contract held by IT services firm Liberata has been discontinued by the Learning and Skills Council (LSC).

Outsourcing company Capita will take over the contract, including the helplines, processing and payments services, on 28 November.

The EMA contract delivers an allowance to approximately 600,000 teenagers from low-income families as an incentive to continue their education. The LSC has announced that at one point, over 200,000 applications were in backlog, and tens of thousands of students still have not received their EMA grant, two months after it was due.

"We have said throughout that it is unacceptable for young people to have their EMA payments delayed," said Mark Haysom, chief executive of the LSC.

"We are working with Liberata and Capita to make the transfer as smooth as possible. Although the transfer will not immediately fix all of the helpline and processing problems, it will help us to improve the future service for young people, colleges and learning providers," Haysom said.

Capita, who has been appointed a contract worth more than one million pounds each month, is to bring in new senior management to oversee staff and operations in processing centres.

Remaining applications are to be cleared within the next few weeks, ensuring students that they will continue to receive payments during and after the transfer of companies.

Featured Resources

Meeting the future of education with confidence

How the switch to digital learning has created an opportunity to meet the needs of every student, always

Free Download

The Total Economic Impact™ of IBM Cloud Pak® for Watson AIOps with Instana

Cost savings and business benefits

Free Download

The business value of the transformative mainframe

Modernising on the mainframe

Free Download

Technology reimagined

Why PCaaS is perfect for modern schools

Free Download

Most Popular

How to boot Windows 11 in Safe Mode
Microsoft Windows

How to boot Windows 11 in Safe Mode

7 Jun 2022
Attracting and retaining talent through training
Sponsored

Attracting and retaining talent through training

13 Jun 2022
Delivery firm Yodel disrupted by cyber attack
cyber attacks

Delivery firm Yodel disrupted by cyber attack

21 Jun 2022