IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Broadband outage hits tens of thousands in East London

A cut cable took out BT broadband in East London over the weekend, affecting tens of thousands of people.

Tens of thousands of people in East London were left without broadband this weekend, after a third-party contractor damaged BT cables on Saturday afternoon.

Some 70 per cent of the network is already back up, but a BT spokesperson told IT PRO the firm had no idea when the rest of service would be returned. "We're hoping by the end of the day, but it's something we can't predict," he said. "It's pretty much beyond our control."

BT Openreach said in a statement it could be "some days" before services are completely restored.

All internet service providers that work with BT could potentially be affected, and have been notified by the firm. The BT spokesperson said tens of thousands of people were affected.

The cables lay 32 metres below street level in a deep underground tunnel with restricted access, meaning Openreach engineers have had difficulty fixing the problem.

"Because of the severity of the damage, the tunnel is completely blocked and to restore the cables they will need to be brought up to the surface either side of the tunnel and then routed over land through existing and new duct," said Openreach. "The new duct is being built today as we gain permission to close roads and do the necessary work."

Featured Resources

Accelerating AI modernisation with data infrastructure

Generate business value from your AI initiatives

Free Download

Recommendations for managing AI risks

Integrate your external AI tool findings into your broader security programs

Free Download

Modernise your legacy databases in the cloud

An introduction to cloud databases

Free Download

Powering through to innovation

IT agility drive digital transformation

Free Download

Recommended

BT's cloud-based calling system now integrates fully with Microsoft Teams
Voice over Internet Protocol (VoIP)

BT's cloud-based calling system now integrates fully with Microsoft Teams

27 May 2022
UK government begins scrutiny of Altice's mounting stake in BT under national security law
mergers and acquisitions

UK government begins scrutiny of Altice's mounting stake in BT under national security law

26 May 2022
BT workers claim rejected pay rise offer 'would have left them worse off'
Network & Internet

BT workers claim rejected pay rise offer 'would have left them worse off'

8 Apr 2022
BT launches UK’s first telecoms robotics test lab
Network & Internet

BT launches UK’s first telecoms robotics test lab

9 Nov 2021

Most Popular

Salaries for the least popular programming languages surge as much as 44%
Development

Salaries for the least popular programming languages surge as much as 44%

23 Jun 2022
The UK's best cities for tech workers in 2022
Business strategy

The UK's best cities for tech workers in 2022

24 Jun 2022
LockBit 2.0 ransomware disguised as PDFs distributed in email attacks
Security

LockBit 2.0 ransomware disguised as PDFs distributed in email attacks

27 Jun 2022