Research claims mobiles are too complicated

A survey of British consumers has revealed handsets are too complicated and burdened with too many features.


The majority of UK consumers see mobile phones as "overcomplicated and burdened with unnecessary features" according to a survey released today.

The research, conducted by mobile recycling specialist Fonebank showed 60 per cent of the 1,000 respondents find current mobiles too complicated to use. A third also cited "simplicity of use" as an important factor when choosing a new handset.

The survey comes at a time when new smartphone releases are dominating the headlines such as the N97 and iPhone 3G S.

Mark Harrison, director of Fonebank, said in a statement: "People think they care about pixels' or megabits' when in fact they just want mobiles that are easy to use. Calling and texting remain the primary functions of mobiles, with web surfing, emailing and music capabilities relatively unimportant."

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The mobile industry also took a knock from the survey with 73 per cent of respondents thinking mobiles were less reliable than they used to be.

Motorola faired the best though with its V3 RAZR handset being voted as the UK's favourite mobile of all time.

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