Brits want e-retailers to be responsible for security

Many UK users know the risks of leaving passwords around, but online frustration is stopping them from worrying about it.

The majority of British surfers blame themselves when it comes to problems with online security, according to a new survey commissioned by Oracle.

The research by Foviance found that 70 per cent of surveyed UK shoppers accepted their culpability over IT security problems.

It also revealed that many shoppers weren't interested in understanding online security at all, describing a "frightening" lack of awareness.

Advertisement - Article continues below

Marty Carroll, director of Foviance, told IT PRO that online shoppers wanted the onus taken away from them and would prefer if the retailer or vendor took over complete responsibility.

He said: "They just want to be protected and get on with what they are doing."

Carroll also said that many people used words like 'malware' and 'phishing', but didn't actually understand what the words meant.

He said: "Although some of them were quite articulate about their fears, many people didn't understand what they actually were."

The survey also revealed that security protocols - complex or otherwise - were apparently encouraging internet users to indulge in "risky habits".

One example was of a lady who kept a password diary' that was kept on a coffee table at home, with all of her passwords from all of the sites that she used, from online banking to retail, email and social networking.

Advertisement
Advertisement - Article continues below
Advertisement - Article continues below

A second person revealed that they wrote their username and password on their bank statements and utility bills.

Carroll said: "These people are unapologetic about it, because what they've said was that organisations were forcing them to do this."

"There are so many passwords out there and protocols for selecting passwords so cumbersome that they have to engage in risky behaviour."

However, the research did also say that 24.9 per cent would blame a website, brand or technology if they had problems logging in.

One in ten people actually left a vendor for another because of frustrating security procedures, and 31 per cent of people would use a site less frequently because of frustrations with online transactions.

The study looked at 550 UK respondents, and asked a sub-group of 24 people about their experience of real-life security situations.

Featured Resources

Key considerations for implementing secure telework at scale

Identifying the security risks and advanced requirements of a remote workforce

Download now

The State of Salesforce 2020

Your guide to getting the most from Salesforce

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Rethink your cybersecurity strategy for the new world

5 steps to secure the enterprise and be fit for a flexible future

Download now
Advertisement

Recommended

Andrew Daniels joins Druva as CIO and CISO
Cloud

Andrew Daniels joins Druva as CIO and CISO

22 Jul 2020
Oracle aims to build resilient businesses with Fusion Cloud updates
machine learning

Oracle aims to build resilient businesses with Fusion Cloud updates

13 Jul 2020
Oracle unveils latest updates to Oracle Cloud SCM
Cloud

Oracle unveils latest updates to Oracle Cloud SCM

13 Jul 2020
University of California gets fleeced by hackers for $1.14 million
ransomware

University of California gets fleeced by hackers for $1.14 million

30 Jun 2020

Most Popular

How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

3 Aug 2020
How to use Chromecast without Wi-Fi
Mobile

How to use Chromecast without Wi-Fi

4 Aug 2020
UN report points to a 350% rise in phishing websites at start of 2020
phishing

UN report points to a 350% rise in phishing websites at start of 2020

7 Aug 2020