The business argument always wins, claims ESG analyst

A better dialogue is needed between different factions of companies to ensure everyone is singing from the same hymn sheet, according to the founder of ESG.

Communication

When decisions are made in a company, the business and application people's argument will always win out over the infrastructure specialists.

In an energetic and honest presentation, Steve Duplessie, founder of analyst firm Enterprise Strategy Group (ESG), conceded that however right the infrastructure side of a business may feel, it will lose out to those looking at the business and applications side.

"The business and applications side do not want to deal with us," he said. "They might like us, even want a beer with us on a personal level, but we are the people who say no. We have to say I cant, it will take three months or three weeks... we have to say it because we are the protectors of our digital landscape."

Duplessie said that those who run the infrastructure have a different mission to those who run the business and applications side, which ultimately causes clashes.

"The mission of IT ops is to keep the lights on... its not glorious and is often painful... but it is damn right hard," he said.

"[However] a CIO's mission is don't do anything that will create co-dependencies which in turn will increase time to deployment. We have an antibody at odds with us, with more power both politically and sometimes economically."

He added: "Our world is about be cheaper, consolidate, utilise, be more effective at what you do. That mission is directly at odds with go faster."

So do the infrastructure IT guys achieve their mission if the business side always wins out? Duplessie thinks it is as simple as communication.

"99 per cent of these [problems] can be solved through conversation. We don't need high price consultants to come in and do this," he said.

"We should be on the same overall mission. It is our responsibility to show the other group how our brilliance can help them."

The key, he claimed, is to keep the business side better informed on what the infrastructure side can do rather than keeping it to themselves.

Duplessie concluded: "Just tell the truth, or lie, but do it with their view in mind."

Featured Resources

Key considerations for implementing secure telework at scale

Identifying the security risks and advanced requirements of a remote workforce

Download now

The State of Salesforce 2020

Your guide to getting the most from Salesforce

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Rethink your cybersecurity strategy for the new world

5 steps to secure the enterprise and be fit for a flexible future

Download now

Most Popular

How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

3 Aug 2020
How to use Chromecast without Wi-Fi
Mobile

How to use Chromecast without Wi-Fi

4 Aug 2020
Police use of facial recognition ruled unlawful in the UK
privacy

Police use of facial recognition ruled unlawful in the UK

11 Aug 2020