Kace Networks KBox 1100 review

Kace aims to deliver a complete desktop and asset management solution in a box. In this review we put that claim to the test and find out more about its unique application virtualisation option.

The KBox scores well with its inventory accuracy. We had a wide selection of systems on the test network ranging from old Pentium 4 workstations right up to systems endowed with AMD Opteron Shanghai' and Intel Series 5500 Xeon processors and Kace picked them all up correctly.

Selecting a computer from the list displays its innermost secrets so you can view all hardware, printers, software applications, installed updates, running processes and much more. For identified software you can view all applications and selecting one will reveal which systems it is installed on.

Kace3

Kace's hardware inventory was on the money and picked up all our Windows 7 systems.

Advertisement - Article continues below

For patch management Kace has teamed up with Lumension and uses its PatchLink service for Windows and Macintosh systems. Unix and Linux system support is in the pipeline and Kace advised us that it's still waiting for Lumension to provide the relevant APIs. Kace has an SLA with Lumension to ensure that all patches are tested and verified by it before being passed on to the appliance.

The optional help desk service enables users to submit trouble tickets via email or the Service Centre web portal. The appliance offers a good range of features as administrators can view all tickets, see their status, assign them to users and change their priorities.

Kace4

Kontainers are created using a program install file and then exported to selected host systems.

Advertisement
Advertisement - Article continues below

Once a user has raised a support ticket it can be assigned to specific support staff or groups and automatic escalation rules are applied. If a ticket passes its due date of completion it is classed as stalled. The appliance then starts sending out email alerts until its status or priority is updated and it can also change ownership to a new user.

Kace's Kontainers look very interesting as these are designed to present virtual applications to selected systems. A key focus with Kontainers is they enable clients to run applications in a safely isolated environment where all access can be strictly managed.

Featured Resources

The case for a marketing content hub

Transform your digital marketing to deliver customer expectations

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Why CEOS should care about the move to SAP S/4HANA

And how they can accelerate business value

Download now

IT faces new security challenges in the wake of COVID-19

Beat the crisis by learning how to secure your network

Download now

Most Popular

Visit/mobile/5g/355712/nokia-5g-speed-record
5G

Nokia breaks 5G record with speeds nearing 5Gbps

20 May 2020
Visit/cloud/cloud-computing/355742/microsoft-launches-public-cloud-service-for-health-care
cloud computing

Microsoft launches public cloud service for health care

21 May 2020
Visit/software/video-conferencing/355596/house-of-commons-to-ditch-zoom
video conferencing

House of Commons to ditch Zoom in favour of British alternative

11 May 2020