Microsoft denies 'black screen' accusations

UPDATED: Microsoft's latest round of patches weren't responsible for the 'black screen of death', with the accusing company making a humbling apology.

black screen

Microsoft's latest round of security patches did not cause the black screen of death' for Windows 7, Vista and XP users.

Prevx's David Kennerley wrote in a blog post that after logging into some Windows systems, there is no desktop, task bar, system tray or side bar. Instead, he claimed that, users were left with a completely black screen with a single 'My Computer' explorer window.

He claimed that Microsoft's November security update was the cause of the issue.

However, Microsoft said that it has investigated such reports and found them to be inaccurate.

Advertisement - Article continues below
Advertisement - Article continues below

"The company has found those reports to be inaccurate and our comprehensive investigation has shown that none of the recently released updates are related to the behavior described in the reports," it said in a statement.

"While we were not contacted by the organisation who originally made these reports, we have proactively contacted them with our findings."

In a blog post, the Microsoft Security Response Centre said that it didn't see the 'black screen' behaviour as a broad customer issue.

It said that as the reports weren't brought to it directly, it was impossible to know what was causing the problem. However, it did say that the 'black screen' is associated with some malware families such as Daonol.

Prevx publicly apologised to Microsoft in a blog post, saying that it was a challenging issue to identify.

"Having narrowed down a specific trigger for this condition we've done quite a bit of testing and re-testing on the recent Windows patches including KB976098 and KB915597 as referred to in our previous blog," it said.

Advertisement - Article continues below

"Since more specifically narrowing down the cause we have been able to exonerate these patches from being a contributory factor."

Featured Resources

What you need to know about migrating to SAP S/4HANA

Factors to assess how and when to begin migration

Download now

Your enterprise cloud solutions guide

Infrastructure designed to meet your company's IT needs for next-generation cloud applications

Download now

Testing for compliance just became easier

How you can use technology to ensure compliance in your organisation

Download now

Best practices for implementing security awareness training

How to develop a security awareness programme that will actually change behaviour

Download now


Microsoft Windows

Windows 7 security patches officially coming to an end

21 Mar 2019
Microsoft Windows

Windows 7 ends: what do you do next?

4 Jan 2020
internet security

Avast and AVG extensions pulled from Chrome

19 Dec 2019

Google confirms Android cameras can be hijacked to spy on you

20 Nov 2019

Most Popular

data governance

Brexit security talks under threat after UK accused of illegally copying Schengen data

10 Jan 2020
cyber security

If not passwords then what?

8 Jan 2020
Policy & legislation

GDPR and Brexit: How will one affect the other?

9 Jan 2020
web browser

What is HTTP error 503 and how do you fix it?

7 Jan 2020