Microsoft denies 'black screen' accusations

UPDATED: Microsoft's latest round of patches weren't responsible for the 'black screen of death', with the accusing company making a humbling apology.

black screen

Microsoft's latest round of security patches did not cause the black screen of death' for Windows 7, Vista and XP users.

Prevx's David Kennerley wrote in a blog post that after logging into some Windows systems, there is no desktop, task bar, system tray or side bar. Instead, he claimed that, users were left with a completely black screen with a single 'My Computer' explorer window.

Advertisement - Article continues below

He claimed that Microsoft's November security update was the cause of the issue.

However, Microsoft said that it has investigated such reports and found them to be inaccurate.

"The company has found those reports to be inaccurate and our comprehensive investigation has shown that none of the recently released updates are related to the behavior described in the reports," it said in a statement.

"While we were not contacted by the organisation who originally made these reports, we have proactively contacted them with our findings."

In a blog post, the Microsoft Security Response Centre said that it didn't see the 'black screen' behaviour as a broad customer issue.

It said that as the reports weren't brought to it directly, it was impossible to know what was causing the problem. However, it did say that the 'black screen' is associated with some malware families such as Daonol.

Advertisement
Advertisement - Article continues below

Prevx publicly apologised to Microsoft in a blog post, saying that it was a challenging issue to identify.

Advertisement - Article continues below

"Having narrowed down a specific trigger for this condition we've done quite a bit of testing and re-testing on the recent Windows patches including KB976098 and KB915597 as referred to in our previous blog," it said.

"Since more specifically narrowing down the cause we have been able to exonerate these patches from being a contributory factor."

Featured Resources

Key considerations for implementing secure telework at scale

Identifying the security risks and advanced requirements of a remote workforce

Download now

The State of Salesforce 2020

Your guide to getting the most from Salesforce

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Rethink your cybersecurity strategy for the new world

5 steps to secure the enterprise and be fit for a flexible future

Download now
Advertisement

Recommended

Andrew Daniels joins Druva as CIO and CISO
Cloud

Andrew Daniels joins Druva as CIO and CISO

22 Jul 2020
Virtualise Windows 7 under Windows 10
Microsoft Windows

Virtualise Windows 7 under Windows 10

5 Jul 2020
University of California gets fleeced by hackers for $1.14 million
ransomware

University of California gets fleeced by hackers for $1.14 million

30 Jun 2020
Australia announces $1.35 billion investment in cyber security
cyber security

Australia announces $1.35 billion investment in cyber security

30 Jun 2020

Most Popular

How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

3 Aug 2020
How to use Chromecast without Wi-Fi
Mobile

How to use Chromecast without Wi-Fi

4 Aug 2020
UN report points to a 350% rise in phishing websites at start of 2020
phishing

UN report points to a 350% rise in phishing websites at start of 2020

7 Aug 2020