DWP extends BT service contract worth £237 million

BT will continue providing the phone and internet services for the Department for Work and Pensions.

BT Tower

BT Global Services announced a three-year contract extension with the Department for Work and Pensions (DWP) for continued phone and internet service.

The 237 million deal with the Government built on the previous deal signed in December 2005 worth 870 million.

The DWP's contact centres field more than 400,000 calls per day, making it one of the largest contact centre infrastructures in the world. The new contract will increase the existing 22,000 virtual contact centre seats to 30,000 seats.

"Our relationship with BT has already played a major role in modernising the Department's operations, enabling us to become even more customer focused and meet our customers' ever more complex communications needs," said Sir Leigh Lewis, Permanent Secretary for the DWP.

"The extension of our contract with BT will ensure that we are able to further improve our service to our customers, reduce costs and move closer to our objective of meeting Public Sector Network programme requirements," he added in a statement.

BT will continue to maintain existing infrastructures in addition to creating a single network offering utility computing services.

"We are delighted to have been awarded this contract extension with the Department for Work and Pensions," BT chief executive Ian Livingston said. "In the current economic climate, it's vital that UK citizens receive access to the best help and advice on jobs and benefits."

Featured Resources

The ultimate guide to business connectivity in field services

A roadmap to increased workplace efficiency

Free download

The definitive guide to migrating to the cloud

Migrate apps to the public cloud with multi-cloud infrastructure solutions

Free download

Transform your network with advanced load balancing from VMware

How to modernise load balancing to enable digital transformation

Free download

How to secure workloads in hybrid clouds

Cloud workload protection

Free download

Recommended

BT Mini Whole Home Wi-Fi review: Value-conscious range extension
wifi & hotspots

BT Mini Whole Home Wi-Fi review: Value-conscious range extension

15 Oct 2020

Most Popular

How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

17 Sep 2021
What are the pros and cons of AI?
machine learning

What are the pros and cons of AI?

8 Sep 2021
Best MDM solutions 2020
mobile device management (MDM)

Best MDM solutions 2020

17 Sep 2021