Google fixes Gmail bug

A glitch in Gmail infuriated users this week, sending single emails out numerous times.


Google has addressed a bug in Gmail, which led to multiple emails being sent out from accounts by mistake.

The bug came to light earlier this week when Google's forum became awash with complaints, claiming messages sent out once were arriving over and over again into recipient's inboxes.

One poster wrote: "My company is on Google Apps and we are having this issue big time, it is about to start costing us business... We can't afford to have our staff communicating with our clients in this manner. Google Apps has been nothing but a disaster for us."

Advertisement - Article continues below

However, Google claimed to have fixed the issue in just a few days, with its Apps Status Dashboard showing all was well with the email service.

"No more duplicate emails should be going out at this point and new messages you send out now should not be affected by this issue," wrote Google employee MrEvan on the forum.

He claimed the last duplicate email should have gone out at 10:27pm Pacific Time last night (6:30am BST).

MrEvan added: "I too have friends and professional contacts and absolutely understand the value of those relationships and how it could be very frustrating to have bothered some of those folks unintentionally."

Advertisement - Article continues below

"While I can't take the messages back with some sort of magical Undo Send, I totally sympathise with your situation. Please understand that the Gmail Team has worked tirelessly to investigate this issue and get it solved for you."

IT PRO contacted Google for more details on why the flaw occurred, but it had not responded to our request at the time of publication.

Featured Resources

Navigating the new normal: A fast guide to remote working

A smooth transition will support operations for years to come

Download now

Putting a spotlight on cyber security

An examination of the current cyber security landscape

Download now

The economics of infrastructure scalability

Find the most cost-effective and least risky way to scale

Download now

IT operations overload hinders digital transformation

Clearing the path towards a modernised system of agreement

Download now



Privacy groups warn against Google's acquisition of Fitbit

2 Jul 2020
Internet of Things (IoT)

Google makes Seasonal Savings free for all Nest owners

1 Jul 2020
Policy & legislation

Sources say federal and state Google antitrust probes nearly done

29 Jun 2020
search engine optimization (SEO)

Fact-check information now added to Google Images

23 Jun 2020

Most Popular


How to find RAM speed, size and type

24 Jun 2020

Microsoft releases urgent patch for high-risk Windows 10 flaws

1 Jul 2020
data protection

EU institutions told to avoid Microsoft software after licence spat

3 Jul 2020