Email: Dead or alive?

With the rise of social networks and other communications, we explore whether email's existence is under threat.

The end of email would not just be down to limitations in the technology, however.

The generation gap is major issue although one linked to the inexorable rise of social networks. The suggestion seems to be the older demographic will take email with them to their grave, and there it will remain.

Research from the University of Kent last year showed most youngsters prefer shorter, Twitter-like messages. Only around half of the tech-savvy respondents in their late teens or early 20s said they use email regularly.

Instead, youngsters are using a combination of Twitter, Facebook, texting and instant messaging. For those aged 15-24, 86 per cent were found to use email to some extent, compared to 98 per cent for people 65 and older.

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TalkTalk, which went to the extent of calling email "grey mail," said the comments from communications director Mark Schmid still stood: "Based on the trends we're seeing now, email could well be on its last legs by the end of the next decade."

Boue told IT PRO that Generation Y is used to leveraging a much wider range of communications tools and this will be a driver behind the demise of email.

"They're entering the workspace now and they are asking what tools have you got?'"

In today's environment, businesses are looking to see how other communication technologies are being adopted and developed, rather than watching email's evolution, he added.

Life: Part I

So, some are getting the shovels ready for email's burial, after less than 40 years of it being alive. But is the anti-email crowd being too hasty in bringing out the casket?

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Paul Anderson, strategic consultant at email marketing software provider Emailvision, had a simple but strong argument for the survival of the communication: it is just too entrenched in our daily lives to disappear.

"Email is still the number one method that people use to communicate back and forth with one another," Anderson told IT PRO.

Furthermore, from a business perspective, email is still the most responsive direct marketing tool around, he said.

In response to claims social networking will displace email, Anderson said his belief is email is actually "the glue that binds social media together", highlighting that email being required to sign up to social media services.

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"The reports of the death of email have been greatly overplayed, I suspect," he added.

"People talk about the changes in the demographics. I've heard people say email is old people's technology and SMS or social media is now the preferred communication choice of young people. Again the reality is somewhat different."

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Youngsters are using social networks, but they are also using their mobile devices to send email a lot more, said Anderson, who also works with young adults at the University of Hull and knows a thing or two about what technologies are popular with the youth of today.

As for anyone arguing email is not developing enough, Anderson noted how it has adapted to modern technologies and with the rise of smartphones, email has actually seen a boom in uptake.

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