Salesforce CEO gets chatty in London
Benioff talks up Chatter and promises UK data storage.
The business social networking addition to the Force.com Software as a Service (SaaS) suite was launched in June and already has 20,000 customers on board, he announced.
"The reality is that social networking is transforming business software," he said. "Some software vendors have changed to accommodate this and for those that havent you only have to look at their [decreasing] marketing figures and the message becomes as clear as day."
The Chatter service brings a Facebook look to company interactions. Staff can connect with one another in much the same way as people establish friends on Facebook, but in a business context. Not only can they connect to colleagues, but they can also link to projects.
Benioff sees Chatter as a killer app in the Salesforce suite because it connects with the new generation of employees to whom digital communication is second nature. According to figures from market research firm Nielsen, 27 per cent of internet time is spent on social networking.
Salesforce is trying to claim the cloud as its own and Benioff said we have now reached the next phase or "Cloud 2." It relies on now-familiar and popular internet technologies such as Facebook, Google and YouTube to connect with staff and customers, and it believes business software should reflect this.
Benioff also announced "by 2012 Salesforce.com will have a data centre in London." The need to accept that company data is stored in a US-based data centre has long been a sticking point with some potential customers, both in the UK and Europe.
The state of Salesforce: Future of business
Three articles that look forward into the changing state of Salesforce and the future of businessFree Download
The mighty struggle to migrate SAP to the cloud may be over
A simplified and unified approach to delivering Enterprise Transformation in the cloudFree Download
The business value of the transformative mainframe
Modernising on the mainframeFree Download
The Total Economic Impact™ Of IBM FlashSystem
Cost savings and business benefits enabled by FlashSystemFree Download