Spiceworks review

Keeping track of your IT infrastructure doesn't have to be expensive or complicated as Karl Wright discovers.

The software has a built-in, and fairly sophisticated, help desk feature. With this you can create a helpdesk portal and then link that portal to your IT support email address. Each time someone sends support an email, Spiceworks automatically creates a support ticket. The ticket tells you who submitted the request (Spiceworks scans Active Directory on setup, so it knows who your users are), the text of their mail, and when the request was submitted. You can then assign the ticket to a tech support worker, attach it to the relevant device in your inventory, track its progress and close it when it's resolved.

Spiceworks installs locally and doesn't share your information with the eponymous developers. However, the reason it's free is that it's ad-supported. So, when you install you have to register for an account at spiceworks.com. The company will then push targeted ads to appear in relevant places in the Spiceworks interface. For instance, if no Exchange server is detected you'll be shown an ad for hosted email.

The adverts really aren't obtrusive. What's more, your Spiceworks account also gets you access to user forums, training videos and useful repositories of white papers and other tech resources on lots of interesting topics.

Spiceworks has an enormous amount of useful features for absolutely nothing. Having your inventory in one place and being able to easily see network events in real time was incredibly useful. And the free helpdesk and ticketing system will greatly simplify support for small businesses who couldn't otherwise afford such a thing.

Verdict

As long as you don’t mind the occasional advert and are prepared to put some effort into setup, Spiceworks is a great program that makes life a lot easier for small business IT support teams.

SYSTEM REQUIREMENTS Operating system: Windows XP (SP2), Vista, 7, Server 2003 or Server 2008 Processor: 1.5GHz or faster RAM: 1GB

Featured Resources

Next-generation time series: Forecasting for the real world, not the ideal world

Solve time series problems with AI

Free download

The future of productivity

Driving your business forward with Microsoft Office 365

Free download

How to plan for endpoint security against ever-evolving cyber threats

Safeguard your devices, data, and reputation

Free download

A quantitative comparison of UPS monitoring and servicing approaches across edge environments

Effective UPS fleet management

Free download

Recommended

NSA and CISA offer new security guidance for VPNs
virtual private network (VPN)

NSA and CISA offer new security guidance for VPNs

29 Sep 2021
What is IPSec?
Internet Protocol version 6 (IPv6)

What is IPSec?

30 Jun 2021
Half of enterprise 5G operators lack the tools to fix security bugs
5G

Half of enterprise 5G operators lack the tools to fix security bugs

28 Jun 2021
AttackIQ teams with VMware to offer expert advice on network security
Security

AttackIQ teams with VMware to offer expert advice on network security

11 Jun 2021

Most Popular

Best Linux distros 2021
operating systems

Best Linux distros 2021

11 Oct 2021
Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans
Laptops

Apple MacBook Pro 15in vs Dell XPS 15: Clash of the titans

11 Oct 2021
Windows 11 has problems with Oracle VirtualBox
Microsoft Windows

Windows 11 has problems with Oracle VirtualBox

5 Oct 2021