IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Microsoft apologises for Hotmail fail

Microsoft has said sorry for an issue which led to almost 20,000 Hotmail accounts being emptied.

Hotmail

Microsoft has apologised after 17,355 Hotmail accounts had their contents emptied just before the turn of the year.

The Redmond giant said Monday it had located the root cause of the issue and the affected customers had their mail restored on 2 January.

Microsoft said the issue was caused by a "mailbox load balancing between servers."

"As with all incidents like this, we will fully investigate the cause and will take steps to prevent this from happening again," explained corporate vice president for Windows Live Chris Jones, in a blog post.

"We're very sorry for the inconvenience this may have caused to you, our customers and partners."

One user who commented on the blog post claimed Hotmail pages were still not working at full speed today.

Inboxes on affected accounts started emptying on 30 December and some users were so irate they launched a Facebook group to share their frustrations.

Some users claimed they had only been left with one email in their inbox the "Welcome to Hotmail" message.

With Facebook having launched its new Messages service, and with Google's Gmail bidding to take a chunk out of Hotmail's market share, Microsoft faces strong competition in the email segment in 2011 and could do without such glitches.

Microsoft had launched a big PR campaign in 2010 in a bid to boost Hotmail popularity, even though it remains the most widely used free email service in the world.

In June, a refresh of the service saw the addition of support for attachments of up to 10GB in size, whilst a new Sweep menu allowed the inbox to be organised more efficiently by making it easy to clear away unwanted messages.

In November, a new feature allowed account holders to use Hotmail's various features with any email address they use.

Featured Resources

The state of Salesforce: Future of business

Three articles that look forward into the changing state of Salesforce and the future of business

Free Download

The mighty struggle to migrate SAP to the cloud may be over

A simplified and unified approach to delivering Enterprise Transformation in the cloud

Free Download

The business value of the transformative mainframe

Modernising on the mainframe

Free Download

The Total Economic Impact™ Of IBM FlashSystem

Cost savings and business benefits enabled by FlashSystem

Free Download

Recommended

North Korean-linked Gmail spyware 'SHARPEXT' harvesting sensitive email content
Security

North Korean-linked Gmail spyware 'SHARPEXT' harvesting sensitive email content

4 Aug 2022
Facebook business accounts hijacked by infostealer malware campaign
Security

Facebook business accounts hijacked by infostealer malware campaign

26 Jul 2022
Meta begins encrypting Facebook URLs, nullifying tracking countermeasures
privacy

Meta begins encrypting Facebook URLs, nullifying tracking countermeasures

19 Jul 2022
Gmail vs Outlook.com: Which one is better?
email providers

Gmail vs Outlook.com: Which one is better?

13 Jul 2022

Most Popular

Cyber attack on software supplier causes "major outage" across the NHS
cyber attacks

Cyber attack on software supplier causes "major outage" across the NHS

8 Aug 2022
Why convenience is the biggest threat to your security
Sponsored

Why convenience is the biggest threat to your security

8 Aug 2022
Electrical explosion reported at Google's Iowa data centre
data centres

Electrical explosion reported at Google's Iowa data centre

9 Aug 2022