No more scheduled downtime for Google Apps

The internet heavyweight has revamped its Service Level Agreement (SLA) to remove the scheduled downtime clause.

Google logo

Google has adjusted the service level agreement (SLA) of its application offering to remove any scheduled downtime.

Google Apps, which includes Gmail, IM and Calendar, previously had a clause enabling Google to take the service down for scheduled maintenance.

The company has now removed this clause and, although it admits unscheduled downtime will always be a possibility, it hopes to achieve ambitious uptime of 99.99 per cent.

In a blog post late last week, Matthew Glotzbach, Google's enterprise product management director, said: "Unlike most providers, we don't plan for our users to be down, even when we're upgrading our services or maintaining our systems. For that reason, we're removing the SLA clause that allows for scheduled downtime."

"Going forward, all downtime will be counted and applied towards the customer's SLA. We are the first major cloud provider to eliminate maintenance windows from their service level agreement."

He also confirmed any unscheduled downtime would be counted.

"Previously, a period of less than ten minutes was not included," Glotzbatch added. "We believe any instance that causes our users to experience downtime should be avoided period."

One of the reasons companies have cited for being nervous about the move to a public cloud model was unsuspected downtime, leaving them unable to access mission critical applications.

However, Glotzbath claimed the average of seven minutes downtime each month for Gmail in 2010 was better than many on-premise alternatives.

He quoted research from the Radicati Group, which claimed average downtime for on-premise email was 3.8 hours per month, making Gmail 32 times more reliable than the average email system.

Featured Resources

Unlocking collaboration: Making software work better together

How to improve collaboration and agility with the right tech

Download now

Four steps to field service excellence

How to thrive in the experience economy

Download now

Six things a developer should know about Postgres

Why enterprises are choosing PostgreSQL

Download now

The path to CX excellence for B2B services

The four stages to thrive in the experience economy

Download now

Recommended

How to recover deleted emails in Gmail
email delivery

How to recover deleted emails in Gmail

6 Jan 2021
How to delete a Gmail account
email providers

How to delete a Gmail account

26 Feb 2021
CloudHQ fully integrates Gmail with Google Sheets
email delivery

CloudHQ fully integrates Gmail with Google Sheets

9 Feb 2021
Gmail vs Outlook.com: Which one is better?
email providers

Gmail vs Outlook.com: Which one is better?

22 Jan 2021

Most Popular

Microsoft is submerging servers in boiling liquid to prevent Teams outages
data centres

Microsoft is submerging servers in boiling liquid to prevent Teams outages

7 Apr 2021
University of Hertfordshire's entire IT system offline after cyber attack
cyber attacks

University of Hertfordshire's entire IT system offline after cyber attack

15 Apr 2021
NSA uncovers new "critical" flaws in Microsoft Exchange Server
servers

NSA uncovers new "critical" flaws in Microsoft Exchange Server

14 Apr 2021