Why does everyone hate the IT department?

IT workers are treated with thinly veiled contempt in many organisations. But why? Tom Brewster tries to find out.

However, it's his conversation with the put-upon Tim that really exemplifies the caricature of the condescending geek. Simon turns up to install a new firewall on Tim's computer, leading to the following discourse:

Tim: What's that?

Simon: It protects your computer against script kiddies, data collectors, viruses, worms and trojan horses, and it limits your outbound internet communications. Any more questions?

Tim: Yes. How long will it take?

Simon: Why? Do you want to do it yourself?

Tim: No, I can't do it myself. How long will it take you, out of interest?

Simon: It'll take as long as it takes.

Tim: Right, um How long did it take you the last time you did

Simon: (interrupting) It's done.

Tim: Right, thank you.

Simon: Now, I'm gonna switch it off. When it comes back on, it'll ask you to hit yes, no or cancel. Do not hit yes or no.

Tim: Right.

Simon: Did you hear what I said?

Tim: Yep.

Simon: What did I say?

Tim: Hit cancel.

Simon: Good.

Tim: Thanks.

Featured Resources

Shaping the workplaces of the future

Rise to the challenge

Download now

Enabling a hybrid future

A guide to setting up new working practices

Download now

Seven steps to successful digital innovation and transformation

What to invest in and what to avoid when pursuing digital transformation

Watch now

Defend your organisation from evolving ransomware attacks

Learn what it takes to reduce risk and strengthen operational resiliency

Download now

Most Popular

Ten-year-old iOS 4 recreated as an iPhone app
iOS

Ten-year-old iOS 4 recreated as an iPhone app

10 Jun 2021
Fastly blames software bug for major outage
public cloud

Fastly blames software bug for major outage

9 Jun 2021
GitHub to prohibit code that’s used in active attacks
cyber security

GitHub to prohibit code that’s used in active attacks

7 Jun 2021