Swyx SwyxExpress X20 review

Voice over IP systems can save money and reduce support hassles for time-starved system administrators. Unless it's a Swyx VoIP system, as Andrew Webb and Kat Orphanides discovered in our review.

Price
£6,000
Configuring a trunk group.

Both SwyxWare and the Asterisk server providing the service showed the trunk as down. We eventually traced the problem to the fact that our remote Asterisk server was connected via a VPN which had been set up and started after the Swyx software was already installed. Because of this, Swyx was not listening on the IP address allocated to our VPN, and so couldn't communicate via the VPN.

To get round this issue, we switched to a local Asterisk server, set up with the same test account, and re-configured SwyxWare accordingly. However the trunk failed to register with the account, and was unable to place calls until the Asterisk server was configured to authenticate the incoming connection by source address instead of by SIP registration. This got the trunk working, but only if the Swyx configuration was set to register the SIP connection with the outgoing server. If that option was de-selected, as would be normal with this form of authentication, then the trunk failed again. Trusted source address authentication of this sort is secure and stable, but requires the source to have a static IP address. This won't be an issue for most small businesses, but is worth bearing in mind.

Featured Resources

What you need to know about migrating to SAP S/4HANA

Factors to assess how and when to begin migration

Download now

Your enterprise cloud solutions guide

Infrastructure designed to meet your company's IT needs for next-generation cloud applications

Download now

Testing for compliance just became easier

How you can use technology to ensure compliance in your organisation

Download now

Best practices for implementing security awareness training

How to develop a security awareness programme that will actually change behaviour

Download now

Most Popular

Visit/microsoft-windows/32066/what-to-do-if-youre-still-running-windows-7
Microsoft Windows

What to do if you're still running Windows 7

14 Jan 2020
Visit/operating-systems/25802/17-windows-10-problems-and-how-to-fix-them
operating systems

17 Windows 10 problems - and how to fix them

13 Jan 2020
Visit/operating-systems/microsoft-windows/354526/memes-and-viking-funerals-the-internet-reacts-to-the
Microsoft Windows

Memes and Viking funerals: The internet reacts to the death of Windows 7

14 Jan 2020
Visit/hardware/laptops/354533/dell-xps-13-new-9300-hands-on-review-chasing-perfection
Laptops

Dell XPS 13 (New 9300) hands-on review: Chasing perfection

14 Jan 2020